Assistant, Cargo Sales - United Kingdom LHR

Location

London Heathrow Apt (LHR-TRML)

London
- United Kingdom

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As a key member of our experienced and successful Cargo Sales team, you will provide vital inside sales support to our field-based Account Managers while helping to drive growth across our SME customer portfolio. Through proactive customer engagement, you will manage both ad hoc and ongoing rate and capacity requests, ensuring a high level of service and customer satisfaction. You will work closely with a broad range of internal stakeholders, including Customer Service, Capacity Management, Revenue Management, and Operations, to deliver effective solutions for our customers and support overall business objectives.

In addition, you will provide ongoing support to our Cargo GSA partners, ensuring the efficient management of pricing and capacity requests through London Heathrow (LHR). By building strong relationships and maintaining effective communication, you will help maximise load factors, optimise revenue performance, and maintain operational reliability across the network.

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Act as an integral member of the UK Cargo Sales team, supporting the management of customer enquiries and contributing to the growth and development of the SME customer portfolio.
• Collaborate closely with internal stakeholders, including Sales, Customer Service, Capacity Management, Revenue Management, and Operations, to ensure seamless service delivery and alignment with business objectives.
• Provide commercial support and oversight to regional Cargo GSA partners operating through LHR.
• Evaluate and manage GSA capacity requests from Northern Europe and other regions, making informed decisions that maximise revenue contribution and network performance.
• Support field-based Account Managers by assisting with customer requirements, enquiries, and commercial opportunities as required.
• Drive revenue growth by proactively identifying, engaging, and developing both existing and prospective SME customers through telephone outreach, virtual meetings, and targeted sales initiatives.
• Participate in regular internal sales, commercial, and business review meetings to ensure alignment on priorities, strategies, and performance goals.
• Build and maintain strong customer relationships to support retention, growth, and long-term partnership opportunities.
• Support the implementation of regional pricing strategies, ensuring competitiveness, profitability, and alignment with market conditions.
• Conduct capacity and revenue analysis to identify opportunities for load factor improvement, revenue optimisation, and strategic decision-making.
• Gather and provide market intelligence, competitor insights, and customer feedback to support commercial planning and business development initiatives.
• Respond proactively to evolving customer requirements, delivering flexible solutions that meet changing operational and commercial needs.
• Collaborate regularly with Revenue Management to align capacity planning, pricing decisions, and revenue optimisation strategies, ensuring commercial activities support network profitability.

• Leverage available technology and e-business solutions to maximise efficiency, enhance decision-making, and optimise resource utilisation, including:

• iCargo, 360, Power BI, Rotate

• Ensure that administrative processes; PCPs, tariff…