ENational Account Manager

Responsibilities

• Own and actively manage the Marketplace P&L end‑to‑end, identifying levers to drive profitability, mitigate margin risk, and deliver sustainable growth – translating financial insight into clear, commercially focused action plans.
• Establish L'Oréal as a best‑in‑class supplier that online partners, e‑retailers, and marketplace platforms see as first choice to work with online.
• Negotiate and align joint business plans with online partners, e‑retailers and marketplace platforms to create strong relationships with regular reviews of joint KPIs.
• Work closely with General Managers and retailers to improve the performance of our categories online.
• Gain category captaincy by leveraging promotions, media, partnership marketing, events, and other levers.
• Create and elevate our professional differentiation online and develop omni‑channel activation plans.
• Collaborate with L'Oréal divisions and corporate functions to deliver efficient and innovative activation plans.
• Be an expert of e‑Commerce best practices both internally and externally.
• Coach and transfer expertise to others internally to ensure e‑retail forms part of their retail plans.
• Develop close working relationships with online partners, marketplace platforms and e‑retailer content teams to ensure our products are shown in the best possible way online and are easier to purchase.
• Negotiate best‑in‑class discoverability and visibility on our products.
• Develop and share qualitative content with our online partners and propose value‑added services to reach a sufficient display of services including videos and consumer reviews.
• Provide feedback and revised proposals on how we can improve our base sales within e‑retailers.
• Monitor our e‑Commerce performance through KPIs such as accurate sell‑in, sell‑out forecasting, anticipating budget drifts and communicating plans in an actionable timeframe.

• Deep expertise in e‑Commerce marketplace environments, including 3P Amazon and other key platforms, with a strong understanding of commercial models, algorithms, and growth mechanics.
• A natural relationship builder with proven ability to cultivate trusted, long‑term partnerships with clients.
• Ability to network at pace and ensure relevant stakeholders are identified and informed in a timely manner.
• Ability to analyse data, draw accurate conclusions and communicate key messages succinctly.
• Robust P&L understanding and track record of delivering profitable sustainable growth.
• Excellent communication and negotiation skills with proven track record of building effective relationships with complex senior leadership teams.
• Previous experience working directly with Senior Leadership teams.
• Demonstrable experience of working within the context of a complex, matrix organization.
• Strong stakeholder management skills and an ability to engage and influence at all levels within an organisation.

• Fair and competitive salary package to help you thrive.
• Money‑saving offers, free mortgage advice, share options, and an enhanced pension plan.
• Discounts up to 60% off iconic brand names (YSL, Cera Ve, Armani, Kiehl's, Garnier).
• Private medical and dental insurance, discounted gym memberships and onsite mental health support.
• Enhanced family leave for all and up to 4 weeks of paid fertility leave.