Client Engagement Manager

Open, collaborative, and supportive – just three words to describe our working culture. Join us as a Client Engagement Manager and your hard work will be valued, your ideas recognised and you’ll be empowered to develop and progress in your career.

You have the opportunity to join a genuinely client‑centric law firm that advises many of the UK’s leading businesses. You will be responsible for developing a number of our most significant client relationships and helping to shape our Client Engagement and Client Listening Programmes.

This is a client‑facing role, working with Client Relationship Partners and their client teams to develop deeper, stronger relationships and deliver profitable growth. You will be supported by a Client Engagement Executive. You will also work closely with other business services professionals from across our BD, Future Law, Knowledge Management, L&D, ED&I, Sustainability, Risk and IT teams.

• Create and deliver strategic client development plans, working closely with Client Relationship Partners and their teams.
• Quickly build rapport and establish effective working relationships with key stakeholders to get under the skin of client needs and business requirements.
• Proactively drive CRM activity and engagement with the clients you are responsible for.
• Run regular, output‑focused client team meetings to share knowledge, identify opportunities for cross‑selling and put forward and plan client development activities.
• Share relationship investment, service delivery and client development best practice.
• Proactively engage with other client and business services teams to share ideas and drive active client engagement.
• Use our CRM system and other tools to monitor progress, share client insights and best practice.
• Work with the Lead Client Programme Manager to shape and develop the firm’s Client Listening and Client Engagement Programme framework.
• Support the accountability and governance of the Client Engagement Programme through regular reporting and client reviews.
• Share the work we are doing with our clients across the firms through internal communications channels.

• Help to broaden client connections across both the client’s business and TLT to institutionalise client relationships.
• Undertake client relationship mapping to identify gaps where the firm can deepen and grow relationships.
• Lead on the delivery of client contractual requirements (MI, secondees etc) and ensure that bid promises are upheld.
• Identify issues that are of importance to our Key Clients and feed these back to central BD, knowledge and marketing teams, giving the TLT teams reasons to engage further with clients.
• Manage regular Relationship Review meetings, including research, setting agendas, drafting relationship review reports and managing the follow up actions.
• Actively build your own network of client relationships with Panel Managers, Procurement, PAs, etc.
• Lead on panel reviews for clients in the programme and share relevant client information with those working on other sales opportunities.
• Promote the work we are doing with our clients through external communications including our website, social media channels and PR activity.

• Excellent interpersonal and relationship building skills - gains respect and credibility quickly.
• Able to work at both a strategic and an operational level in a collegiate and collaborative manner.
• Proven track record of client management / business development within a professional services environment.
• Experience managing major bids with an emphasis on stakeholder and project management.
• Excellent copywriting, editing and proof‑reading skills with strong attention to detail.
• Enthusiastic, confident, pro‑active, persistent and robust.
• Good organisational skills – able to multi‑task, strong time management skills.
• Knowledge of the Financial Services Sector would be advantageous.
• Financially literate.
• Able to work well under pressure and drive through major projects to completion.
• Able to understand wider business issues and develop new ideas to add value to the client development / BD process.
• Graduate or equivalent.