Makeup Artist - Harrods Knightsbridge

Makeup Artist

Location:

Harrods Knightsbridge,

Contract:

Permanent, 37.5 hours/week, any 5 in 7 days.

CHANEL is an independent company that believes in the freedom of creation, cultivates human potential, and acts to have a positive impact in the world.

As a Makeup Artist, you will play a key role in elevating the makeup category through immersive consultations, storytelling, and service‑led experiences that connect clients deeply with our brand. You will lead by example in delivering a best‑in‑class client experience, support business growth through innovative events and masterclasses, and act as a mentor and ambassador to colleagues. While promoting makeup, you will also contribute to the overall success of the counter by supporting the promotion of skincare and fragrance.

• Build long‑lasting client relationships through a tailored, memorable experience both in‑store and through digital channels.
• Deliver expert personalised makeup consultations that captivate and educate clients.
• Share product benefits, category knowledge, and application techniques with confidence to clients and colleagues.
• Host masterclasses and in‑store events to elevate the makeup category.
• Use clienteling and data capture tools to actively recruit new clients and grow your client portfolio.
• Help achieve individual and counter sales targets & KPIs.

• A collaborative and team‑first mindset.
• A passion for client experience.
• The ability to quickly build rapport and create meaningful client connections.
• Confidence in delivering makeup masterclasses and engaging events.
• A strong understanding of makeup artistry.
• Experience in a client‑facing retail environment.

• Creating memorable experiences for clients.
• Working in a collaborative environment that encourages people to perform their best.
• Providing coaching and guidance to team members on all aspects of makeup, empowering them to confidently deliver exceptional customer service and achieve sales goals.
• Using empathy and insight to understand client needs.
• Contributing to the ongoing and company‑wide sustainability effort.

• The opportunity to be part of a globally recognised luxury brand known for its timeless heritage.
• Will be empowered to take ownership of your impact within CHANEL.
• Additional makeup training to develop your skillset.

• Physical Wellbeing:
  Private Medical Insurance covering pre‑existing medical conditions, Online GP App with 24/7 appointments, Cycle Scheme participation for a tax‑exempt bike and/or accessories.
• Financial Wellbeing:
  Pension, Life Assurance, Retail Discounts across multiple retailers including supermarkets, gyms, days out and more.
• Mental Wellbeing:
  Employee Assistance Programmes and other support lines.
• Lifestyle:
  Arts & Culture ticket discounts, CHANEL Product Discounts, employee‑only sales.
• Employee Recognition:
  Service Awards Programme offering CHANEL products, retail vouchers and additional holidays across milestones.
• Additional benefits are eligibility‑dependent and subject to change at any time.