Solution Engineer, EMEA

Revinate is one of the largest and most innovative providers of direct revenue‑generating solutions in the hospitality industry. Revinate’s mission is to deliver hoteliers scalable direct revenue and profits from data‑driven solutions that cultivate deeper relationships with guests. Revinate’s Direct Booking Platform captures, converts and retains guests with strategies and services that maximize direct booking revenue, while maximizing the lifetime value of each guest through personalized and targeted campaigns across the guest journey.

The Sr Solution Engineer is the primary technical and product expert for Revinate’s salesforce. You will support the sales team by translating complex customer business problems into solutions, architecting and validating custom platform solutions, and presenting them to clients. You will collaborate with Product Management and Product Marketing to deliver the right solutions and high‑quality products to Revinate clients. This position requires occasional travel for business development activities such as conferences, trade shows and client presentations.

• Be a product, industry, and technical expert for software solutions in the sales team and for clients.
• Provide clarity and leadership in prospect and client engagements of direct revenue‑generating solutions and associated value propositions.
• Conduct sophisticated discovery sessions to uncover critical business and technical requirements, translating them into robust, multi‑product solution blueprints.
• Deliver high‑quality demos with clear objectives, success criteria, and scope control to position the value of Revinate solutions.
• Talk confidently about the CDP landscape and how technology evolves across the software industry.
• Respond to RFIs, RFPs, infosec questionnaires and build a repository of the latest product knowledge.
• Draft and present business case data for client‑requested product enhancements, including identifying business impact to product management.
• Own technical sales FAQs and ensure answers to technology questions (e.g., availability, disaster recovery, PCI) are consistent and accurate.
• Present and defend complex technical architectures and value propositions to C‑level executives at major hotel brands, ownership groups, and large‑scale enterprises.
• Consult early in the sales process with Product Management to ensure expectations are well met.
• Act as a key account strategist, referencing past client solution approaches to enable successful new partnerships.
• Assist with product training and onboarding of new sales reps and solution engineers.
• Travel throughout the sales territory as needed.
• Represent Revinate at business development events as required.

• 5+ years of progressive experience in a Solution Engineering, Sales Engineering, or Technical Architecture role, preferably within a SaaS, Mar Tech, Contact Center or Revenue Management platform environment.
• Expert-level knowledge of the hospitality industry ecosystem, including PMS, CRS, CRM, booking engines, data warehouse structures, call center technology and common API standards (e.g., HTNG).
• Mastery of architecting, troubleshooting complex RESTful APIs, webhooks, SSO (SAML/OAuth), data security (PCI/GDPR) and cloud infrastructure concepts.
• Ability to work across the organization and promote cross‑functional collaboration.
• Consultative problem‑solving skills.
• Organized and analytical, able to eliminate sales obstacles through creative and adaptive approaches.
• Leveraging technology solutions to support business goals.
• Self‑motivated with a history of outstanding performance in role.
• Ability to demonstrate, communicate and document the value proposition, appropriate solution and unique market positioning.
• Comfortable in a dynamic technical environment with a rapidly expanding customer base.
• Comfortable seeking requirements from and presenting recommendations to executive audiences in hospitality.
• Embrace being part of a sales organization and competing for business.
• Contribute to the development of standardized processes and best practices.
• Project‑specific responsibilities working within budget, timeline and scope.