Customer Relations Manager

Job Summary

At Hamberley, we believe that our residents deserve something "Extra Special, Every Day". We're seeking a Customer Relations Manager to help us achieve our goals. At Brookwater House, the Customer Relations Manager will lead on local networking activity to develop and maintain strong relationships with referral sources, and will work alongside the management team to ensure that occupancy and average weekly fee rates are met in line with budget expectations.

• Manage sales enquiries to maximise sales and occupancy of the care home.
• Host prospective customer visits and complete follow‑up calls, identifying key referral groups.
• Support the development of the marketing strategy to support the Group Sales Team.
• Develop and maintain a high profile within the local community to promote the care home.
• Maximise profit performance of sales to meet or exceed targets.
• Deal with all relevant admin such as effective budgetary controls and preparation of sales management reports.
• Act as an ambassador of our brand and always show courtesy and respect to residents and relatives.

• Previous sales experience within the Care Home, Retirement Living or Healthcare sector.
• Sales and customer‑service experience essential in a face‑to‑face or business‑to‑customer capacity.
• Engaging stakeholder relationship skills.
• Experience working with multidisciplinary teams to support project delivery.
• Be decisive, self‑motivated, proactive, flexible and adaptable.

• Competitive salary and benefits package including bonus / commission.
• 25 days holiday plus Bank Holidays.
• A supportive and collaborative working environment.
• Workplace pension for future security.
• True team culture – a collaborative, encouraging environment where kindness, respect and professional pride are at the heart of everything we do.
• Excellent training and career development opportunities.
• Employee Assistance Programme, occupational health and wellbeing support services.
• Free on‑site parking.
• Refer a Friend bonus – earn up to £750 per successful referral.

Brookwater House is a luxurious care home in Enfield, part of the award‑winning Hamberley Care Homes, offering spacious, stylish ensuite rooms and landscaped gardens.