Sales Director

SPS is a global leader in Business Process Outsourcing (BPO), headquartered in Switzerland with operations worldwide. We partner with organisations across a wide range of industries to deliver smart, scalable onsite support and back-office solutions that drive efficiency and impact.

Known for our innovation, agility and commitment to service excellence, SPS continues to redefine what’s possible in the world of BPO—helping clients stay ahead in an ever-evolving business landscape.

The Sales Director will lead, manage and develop long-term relationships with existing and prospective clients. The role primarily focuses on new business generation, project scoping, tender and proposal support with strategic account development, commercial ownership and close collaboration with operations, technology and delivery teams.

The successful candidate will be expected to understand each client’s business priorities, identify where we can create value, and turn opportunities into well-scoped, profitable and deliverable work.

• Follow up inbound enquiries quickly and professionally, qualifying each opportunity against fit, value, urgency and deliverability.
• Generate self-sourced opportunities through targeted outreach, referrals, existing-client insight and sector knowledge.
• Pitch proposition confidently, with clear linkage between the client’s operational problem and the recommended solution.
• Support the development of compelling client stories, proof points and sector messages that strengthen future sales engagement.

• Create accurate quotations, proposals, job specifications and contract inputs that are commercially sound and operationally realistic.
• Contribute to tender responses, clarifications and presentations, particularly where security, quality, process design and service value need to be clearly explained.
• Work with the team to protect margin, manage commercial risk and develop profitable growth within target accounts.
• Keep Salesforce up to date with activity, contacts, next actions, pipeline status, qualification notes and forecast information.

• Build trusted relationships with senior stakeholders, operational contacts and procurement teams across key accounts.
• Run structured client engagement through face-to-face meetings, service reviews, opportunity reviews and proactive follow-up.
• Identify account expansion opportunities across storage, scanning, data capture, mailroom, workflow automation, hybrid mail and related SPS services.
• Develop account plans that translate client challenges into clear commercial actions and next steps.

• Liaise closely with operations, digital transformation, IT, compliance and project teams to ensure client requirements are properly understood and delivered.
• Help shape project scopes so that work can move from sales discussion to controlled delivery with clear assumptions, dependencies and service expectations.
• Act as a client advocate internally while maintaining a balanced view of operational capacity, information security and commercial viability.
• Escalate risks, delays, complaints, data concerns or health and safety matters promptly and constructively.

• Self-driven, resilient and results-oriented, with a positive outlook and a clear focus on quality, client value and profitable growth.
• Proven experience in account management, business development or client relationship management.
• A track record of meeting or exceeding targets in a B2B environment.
• Strong face-to-face, telephone, presentation and written communication skills.
• Ability to manage multiple opportunities, stakeholders and deadlines without losing commercial focus.
• Confidence using Microsoft Office, particularly Word, Excel and PowerPoint, plus CRM systems such as Salesforce.
• Desirable experience in document management, business process outsourcing, digital mailroom, scanning, data capture, workflow automation or customer communications.
• Desirable experience selling into regulated sectors such as legal, financial services,…