More jobs:
Head of Commercial
Job in
City of London, Central London, Greater London, England, UK
Listed on 2026-09-09
Listing for:
Zachary Daniels Recruitment
Full Time
position Listed on 2026-09-09
Job specializations:
-
Sales
Client Relationship Management, Customer Success Management, Director of Sales, CRM Systems & Management
Job Description & How to Apply Below
Location: City of London
Head of Commercial Performance
Location:
Central London
Salary: £75,000 to £85,000 + benefits
Contract:
Permanent, Full Time
An established and growing multi-site service business is looking to appoint a Head of Commercial Performance to lead sales performance, customer acquisition and the continued development of the customer journey across the organisation.
This is a senior leadership appointment with responsibility for central commercial teams and significant influence across a national network of locations.
The successful candidate will combine strong sales leadership with a highly commercial, data-led approach, identifying opportunities to improve conversion, revenue, retention and customer experience.
The Role
You will:
* Develop and deliver strategies to improve sales and revenue performance
* Lead and develop central customer-facing and commercial teams
* Review and improve enquiry handling, sales processes and conversion
* Identify new business opportunities and commercial partnerships
* Review the end-to-end customer journey and identify areas for improvement
* Drive improvements in customer satisfaction, retention and NPS
* Use sales and customer data to identify commercial opportunities
* Monitor competitor activity and wider market trends
* Work closely with Operations and Marketing to deliver shared commercial objectives
* Help develop sales capability across the wider business
* Produce and present regular commercial and customer performance reporting
* Lead change across processes, systems and ways of working
About You
We are looking for an experienced commercial leader with a strong track record of delivering measurable improvements in sales and revenue.
You will ideally have:
* Significant experience within a senior sales, commercial or customer-focused leadership role
* Experience leading sales, customer service, contact centre or business development teams
* Although based in Head Office, the successful canddiate must have strong multi-site experience
* A proven track record of improving revenue and conversion
* Experience improving customer journeys and customer satisfaction
* Strong commercial and analytical capability
* Confidence using CRM systems, performance data and digital tools
* Experience influencing teams across a wider multi-site operation
* Strong stakeholder management and communication skills
* Experience leading commercial and cultural change
Experience with in an occupancy, membership, property, leisure, accommodation or utilisation-driven business would be particularly relevant, although strong candidates from other multi-site consumer and service-led environments will also be considered.
This is an excellent opportunity to take ownership of a broad commercial agenda within an established business and make a measurable impact on both customer experience and future growth.
Apply now for a confidential conversation.
BBBH
37160
Additional Information / Benefits
Bonus and Benefits
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