Partnerships Manager; NHS

LOCATION:

Fully remote, UK based, occasional travel required to the South East

United by our vision. Leading with empathy. Pioneers in curiosity.

Healios exists to bring exceptional healthcare to anyone, anytime, anywhere. By digitising entire clinical pathways, we enable children, adults and their family members to receive and seamlessly transition between clinical services from the comfort of their home.

Innovation is at the heart of what we do as we strive to be the leading provider of neurodevelopmental and associated mental health services. You can find out more about us by clicking here!

Healios is all about helping families feel better and that includes our own families too, which is why we embrace diversity in all its forms and offer unparalleled flexibility for our employees. For more information on what it’s like to be a Healios employee, and our hiring processes, take a look at our Notion page.

“Great minds don’t think alike”

From our talented tech teams to our standout clinical expertise, we’re bringing great minds together to build more accessible services.

The Partnerships Manager is primarily accountable to grow the financial value of each Healios account through existing contracts as well as cultivating new revenue opportunities. Your goal is to ensure key service decision makers view Healios as an embedded extension of their service and an integral part of their transformation and sustainability plans.

A key part of your role will be the Healios’ Net Promoter Score (NPS) in existing accounts you are accountable for. Central to this role is exceptional skills and capabilities in stakeholder mapping and advocacy development across the key service decision makers and key influencers with existing accounts.

Excellent interpersonal skills is essential for successful customer relationship management with a focus on understanding the customers challenges, needs and goals in order to provide solutions which ultimately deliver impact, value, satisfaction as evidenced through increased financial value of the account, account retention rates and customer NPS results.

• Developing customer relationships with the key decision makers within the NHS accounts you are accountable for and driving new revenue growth opportunities within the account.
• Developing a deep understanding of the customers short term challenges as well as mid term goals, collaborating with internal cross functional teams to create solutions which deliver impact and value for the customer.
• Planning and attending virtual and in-person meetings with all key service decision makers and target customers as per Healios KPI’s.
• Mapping all key decision makers across the account, building a demonstrable and measurable plan to grow Healios brand advocacy, mobilising the advocates to help improve Healios NPS as well as cementing Healios’ position as a core partner within their long term sustainability and transformation plans.
• Planning, scheduling and facilitating regular account meetings with relevant external and internal stakeholders associated with the successful delivery of our commissioned services using qualitative and quantitative data to proactively track performance and anticipate any customer concerns
• Updating all key customer information in the Healios CRM system
• Collaborating closely with internal teams such as Growth, Operations, Clinical, Finance, Product and Tech to ensure the customer has a coordinated experience of collaborating with Healios, delivering on time and in budget.
• Working with internal stakeholders to prepare customer reports which demonstrate impact and value by focusing on what matters most to the customer, clients and families we provided services…