Client Director - Telecoms

Department: Sales

Employment Type: Full Time

Location: G  London

The Client Director is a senior strategic sales leader responsible for managing 1-2 high-value global accounts within the Telecommunications sector, acting as the primary relationship owner and trusted advisor. This role will bring significant experience working with Telecommunications business' with a strong understanding of the regulatory, operational, and risk challenges facing the sector. The role drives multi-year account growth through exceptional engagement, value creation, and orchestration of internal resources.

The Client Executive will carry a £5M-£10M annual quota and work in partnership with cross-functional stakeholders including Pre-Sales Architects, Customer Success Managers, Sales Specialists, and Marketing.

• Serve as the executive sponsor and primary point of contact for 1-2 of global strategic accounts within the Telcos sector.
• Align internal resources to co-develop tailored solutions.

• Build and maintain detailed multi-year account plans, incorporating customer objectives, competitive intelligence, and a strategic roadmap for growth.

• Develop deep, trusted advisor relationships with senior client stakeholders.
• Drive regular executive-level engagement and strategic business reviews.

• Identify and pursue opportunities for renewal, cross-sell, and upsell.
• Lead contract negotiations, renewals, and pricing discussions in collaboration with Legal and Finance.

• Lead efforts to expand footprint within the client through new use cases, divisions, or geographies.
• Collaborate with technical teams to design solutions aligned to client priorities and measurable outcomes.

• Collaborate with Pre-Sales and Technical Architects to design and position solutions that align with customer priorities and deliver measurable outcomes.

• Drive collaboration across internal teams (Customer Success, Sales Specialists, Product, Delivery, and Operations) to ensure solution alignment and customer success.

• Maintain accurate, up-to-date forecasts and deal progression in Salesforce.
• Proactively identify risk and opportunity areas in the pipeline.

• Champion customer needs internally, inform product and services evolution, and participate in executive briefings or advisory boards where appropriate.

• Achievement of annual revenue and quota attainment (£5M-£10M).
• Year-over-year account growth and expansion into new business lines or regions.
• Customer retention, renewal rates and NRR.
• Strategic alignment with client initiatives and satisfaction metrics (e.g., NPS, CSAT)
• Internal stakeholder feedback...

• Deep Telecoms expertise, including experience selling into and managing relationships within Telecommunications organisations.
• Strategic cross-functional leadership.
• Executive presence and stakeholder management.
• Solution selling and business case development.
• Opportunity origination and deal shaping.
• Cybersecurity services understanding.

• Inspiring
  - Motivates teams and clients toward ambitious goals; creates momentum.
• Visionary & Strategic
  - Communicates the 'art of the possible' and navigates complex client ecosystems with structured growth plans.
• Execution-Oriented
  - Demonstrates a strong closing mentality, accountability, and resilience in high-stakes environments.
• Collaborative & Inclusive
  - Aligns cross-functional teams effectively; promotes transparency, trust, and mutual…