Early in Career Development Programme - Associate Customer Account Manager

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come.

Join Roche, where every voice matters.

Are you a graduate looking to learn all about the Diagnostics Healthcare Industry? Are you passionate about learning how account management can deliver great customer experience? Does it excite you to challenge diverse internal and external stakeholders to ‘do now what patients need next’?

If you’ve replied to these questions in the affirmative, we welcome you to apply for this exciting opportunity ac Associate Customer Account Manager to join our field
-based Customer Account Management Team covering Managed Service Contracts across the South region and other geographically appropriate MLS accounts

Today, both patients and healthcare professionals benefit from the wide portfolio that Roche Diagnostics has to offer. This includes pioneering products, services and comprehensive solutions, all of which contribute towards enhancing patient outcomes thus increasing quality of life.

Our customer account management team’s primary focus is to co-create shared business strategies that drive digital adoption, account retention, and sustainable growth. We enable our customers to deliver superior clinical and health-economic outcomes to patients and clinicians while ensuring they receive a superior customer experience aligned with Roche's commercial vision and patient-care goals.

Reporting to the South Regional Customer Account Manager, through proactive collaboration, you will co-create shared business strategies and build deep, meaningful, long-term commercial relationships within your assigned customer base. Passionate about customer engagement, you will make direct connections between a customer’s business goals and how our product & services suite can contribute to their execution in significant periods of change in the healthcare industry.

In practice, you will focus on providing excellent customer experience by optimising and driving operational excellence, supporting the development and growth of the MLS contracts, and managing timely interventions of all the cross-functional teams for our Managed Services.

We will support and develop you to be a key point of contact for the Roche Managed Service Accounts and our third-party partners, you will oversee the customer experience through the entire life cycle in close collaboration with all stakeholders in the cross functional team including sales, marketing, technical services, customer services, finance, and more, as appropriate.

Some steady state example activities include:

• Attendance and running of operational, financial and quarterly business meetings
• Processing product additions and Contract Change Notifications (CCN’s)
• Handling new subcontracts and third party negotiations
• Use of the Roche CRM and embedding in the Roche squads
• Monitoring customer feedback and championing customer experience

You are an energetic Associate Customer Account Manager who will be an advocate for our customers with an emphasis on delivering value with every touch. Passionate about customer experience, you bring proactive collaboration to build deep, meaningful, and long-term commercial relationships while driving account retention, digital adoption, and sustainable growth in alignment with Roche's patient-care goals.

You are a creative and strategic thinker, with a strong sense…