Security Duty Shift Manager

Security Duty Shift Manager – London NW1

We are seeking an experienced Duty Shift Manager to lead the on‑site security operations at our client in London NW1. This is a key leadership role, responsible for maintaining a strong security presence, managing shift‑based teams, and ensuring the safety of people, property, and assets at all times. You will act as the senior security representative on shift, overseeing day‑to‑day operations, managing incidents, and ensuring compliance with all security, safety, and client standards.

A strong focus on customer service, professionalism, and proactive leadership is essential.

• Oversee the Security Control Room and provide supervision to controllers and supervisors.
• Manage and coordinate incidents, emergencies, and first‑aid responses, ensuring accurate escalation and communication.
• Lead emergency evacuations and re‑occupations, acting as Incident Co‑ordinating Officer when required.
• Ensure effective access control for staff, visitors, and contractors in line with client policy.
• Complete detailed incident reports, daily handovers, and operational documentation to a high standard.
• Monitor staffing levels, manage shift rotations, and ensure full operational resilience.
• Oversee CCTV, access control, radios, body‑worn cameras, and other security equipment.
• Manage keys, uniforms, SIA compliance, and staff training records.
• Chair weekly Security Operations Meetings and distribute minutes.
• Support investigations, audits, and HR‑related matters as required.
• Coach, mentor, and develop Duty Supervisors and Security Officers.

• SIA Licence.
• Proven experience in a security leadership or supervisory role.
• Strong incident management and decision‑making skills.
• Excellent communication and report‑writing ability.
• Ability to manage competing priorities in a fast‑paced, high‑pressure environment.
• Strong understanding of access control, CCTV, GDPR, and confidentiality requirements.
• Knowledge of health & safety and emergency response procedures.
• Competent with Microsoft applications (Excel, email, reporting tools).
• Professional, customer‑focused approach with strong stakeholder management skills.

Working with Sodexo is more than a job; it's a chance to be part of something greater. Belong in a company and team that values you for you. Act with purpose and have an impact through your everyday actions. Thrive in your own way.

• Unlimited access to an online platform offering wellbeing support.
• An extensive Employee Assistance Programme to help with everyday issues or life's challenges.
• 42 hours per week: 4 days on, 4 days off – 2 day shifts followed by 2 night shifts.
• £16.86 per hour + Sodexo employee benefits package.
• Opportunities for career development.
• Access to a 24 hr virtual GP Service.
• Sodexo Discounts Scheme offering great deals 24/7 across popular big‑brand retailers.
• Pension Plan membership.
• Bicycle‑to‑Work Scheme to help colleagues reduce their environmental footprint while staying fit.
• Enhanced benefits and leave policies across the UK & Ireland.
• Security Duty Shift Manager role with full support and training.

At Sodexo, our purpose is to create a better everyday for everyone, building a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On‑Site Food and FM Services, Benefits & Rewards Services and Personal & Home.