Loss Prevention Officer

About the role

As a Loss Prevention Partner (LPP) in our Profit Protection team, you will add value to the efficiency and profitability of the shop where you are based and be an integral part of the team. You’ll investigate trends and report on key themes regarding shrinkage to protect our profits, patrol the shop floor to deter potential theft, and monitor CCTV for signs of suspicious behaviour.

18‑year‑old or older required. Working on a rota basis, you will be required to work a variety of shifts, including evenings and weekends.

Pre‑employment screening: 5‑year reference check, Basic Disclosure and 5‑year financial probity.

• Be a point of contact for branch Profit Protection related issues, and escalate as required.
• Mitigate the risk of malicious harm to Partners and Customers.
• Manage shrinkage performance within budget and risk appetite.
• Address all aspects of shrinkage, including external and internal dishonesty, procedural failure and administrative error.
• Support and coach fellow Partners on how to minimise shrinkage and complete procedures correctly to protect our profits.
• De‑escalate conflict situations in the shop professionally (at times, you may be required to detain or ban individuals who are committing offences).
• Support with investigations where required.

Varied hours of full‑time work (37.5 hours a week) across seven days to include early starts, late finishes, evenings and weekends.

• Excellent verbal and written communication skills.
• Confidence in resolving conflict.
• Great attention to detail with the ability to spot trends and signs of profit loss.
• Good customer service and relationship‑building skills.

• Previous experience of working in a loss prevention role and a customer‑facing environment would be beneficial but is not essential, as you will receive full and comprehensive training in the first few weeks.

• Some roles may be subject to pre‑employment vetting (including DBS checks). Information about vetting will be provided during the recruitment process.
• We encourage any candidate requiring a reasonable adjustment, e.g., longer time to complete the application, to contact us as soon as possible.

• Support for flexible working, which may include compressed hours, job sharing or shorter hour contracts where possible.