Duty Manager

Marylebone, England, United Kingdom Company: Bit recruit Client /

Employer:

Occupop

Posted: 20.05.2026

Job reference: 5e

We are seeking a professional Duty Manager to join our expanding team within a newly built prestigious development in central London. The successful candidate (SIA DS/SG & SIA CCTV licensed) will be responsible for maintaining the day-to‑day security requirements, maintaining a corporate image and high standards of professionalism. This is a full‑time role, working 4 on 4 off days and nights shift (07.00‑19.00hrs/1900‑0700hrs).

We offer a competitive rate of pay of £14.87 per hour (£15.75 from 1st May), and you will be entitled to 19.6 days holiday per annum.

• To monitor the CCTV, fire, and security systems, ensuring that all security processes are adhered to.
• Supervise and oversee the shift team and provide full support to the Estate Security Manager.
• Ensure all staff on the shift are fully trained with all site procedures and relevant systems.
• Ensure shift handovers are reviewed and completed to a high standard by all staff.
• Ensure your team are fully aware and conversant with the day's activities.
• To ensure that all incidents are managed and responded to.
• Anticipate clients' needs/problems before they arise and ensure their expectations are met and exceeded each day.
• Ability to work using your own initiative and manage team members where required.
• Ensure the Estate remains safe and secure at all times.
• Ensure building/access pass requests are actioned promptly.
• Ensure all incidents are reported and responded to correctly.
• Be seen as a visible customer‑focused professional, greeting and engaging with visitors.
• Provide a consistent professional service at all times.
• Communicate visitor/client arrivals to the relevant person promptly.
• Key and asset management via MyTag. Previous working experience with MyTag or similar would be beneficial.
• Maintain a high security awareness at all times.
• Undertake patrols and inspections in accordance with management instructions when required.
• Proficient use of relevant communications equipment will require candidate to have good communication skills.
• Ensure all H&S policies are adhered to.
• Ensure all tasks and assignments are carried out to a high standard.
• Must have a full understanding of the cross functions covered by each division – i.e., front of house, loading bay, control room incident management and response.
• Ensure that no unauthorised persons are permitted in prohibited areas.
• Issue visitor passes using agreed processes and procedures.
• Ensure thorough incident reports are completed and submitted within the agreed timeframe.
• Work alongside other service providers to achieve shared client goals through a 'one‑team approach'.
• Strategic planning of the security function.
• Ensure compliance with SLA requirements, minimizing risks to all associates in the client's business.
• Responsible for rota creation, ensuring extra cover requests are booked and full manning levels maintained.
• Must have an awareness of electronic solutions such as CCTV & access control, key holding, post room and general business support.
• Respond to medical emergencies, bomb threats, fire alarms or intrusion alarms, following emergency response procedures.
• Ensure all staff uniforms are of a high standard with a clean‑cut presentation at all times.

• Professional, highly driven, flexible, enthusiastic, proactive, self‑motivated team player.
• Smart and confident.
• Previous experience in a Supervisor/Management role.
• Ability to deliver succinct and clear verbal and written reports where necessary.
• Demonstrate reliability, including punctuality and attendance to ensure team effectiveness.
• Excellent interpersonal skills and ability to interact with people at all levels.
• Immaculate presentation.
• Clear, concise, and confident communication skills oriented towards customer service with a keen eye for detail.
• Maintain and practice a high degree of confidentiality at all times.
• Computer literate and proficient in written and verbal communication.
• Able to be vetted back five years or since leaving compulsory education.
• Provide support to the wider team when required.
• Current SIA SG or DS license; CCTV licence; experience using C
  * Cure 9000; experience using Victor CCTV systems.

We have been made aware that scammers may attempt to impersonate our organisation in relation to job opportunities. Please be aware that we will never ask applicants to pay money at any stage of our recruitment process. All legitimate communication regarding vacancies will come directly from our official channels.