Security, Security Officer

Steeped in history and situated in the heart of Belgravia, The Pembroke stands apart as a unique club for Londoners. From the spirit of our members to the splendour of our events, we are a home for eclectic and excellent living. A place to eat, drink, dance and meet, The Pembroke opens its doors to those who wish to fill their world with the finest experiences, from cocktails to culture, billiards to business.

The Security department acts as the invisible shield, ensuring a safe, secure and serene environment.

As we build our operational team, we are looking for an exceptional

Security Officertohelp protectthesafety, security,andreputationof The Pembroke while delivering a discreet, polished, and welcoming five-star experience for every member andguest. This role combines professional security standards with luxury hospitality, requiring someone who is highly observant, calm under pressure, computer literate, well presented, and confident communicating with members, guests, colleagues, contractors, and visitors in a warm, respectful, and professional manner.

The successful candidate musthold a valid SIA licence andwill preferably have experience within a five-star hotel, private members’ club, luxury residentialor similarly high-end environment. You willoperatein accordance withthe club’s premises licence, Operational Management Plan,standard operating procedures,and member Terms & Conditions. The role requires excellent judgement, attention to detail, discretion, emotional intelligence, and the ability to identify, prevent, and respond to security concerns whilemaintainingthe calm, elegant atmosphere expected in a five-star setting.

Member Experience & Five-Star Service

• Welcome members, guests, and visitors with warmth, confidence, and professionalism, ensuring every interaction reflects the standards of a five-star private members’ club.
• Provide discreetassistanceto members and guests as required, including directions, general enquiries, accessibility support, luggage, umbrellas, taxis, and safe departures.
• Communicate clearly and respectfully at all times, using positive language, active listening, and sound judgement when handling questions, complaints, or sensitive situations.
• Maintain a calm, composed, and approachable presence whileremainingalert to potential risks, suspicious behaviour, or service issues that may affect the member experience.
• Act as a brand ambassador for The Pembroke,maintaining immaculate personal presentation, discretion, confidentiality, and a consistently positive attitude.

• Control access to the club by verifying members, authorised guests, contractors, and visitor sin accordance withclub policy, licence conditions, and operational procedures.
• Conduct internal and external patrols,monitorentrancesand key areas, andmaintaina visible yet discreet security presence throughout the premises.
• Respond professionally to incidents, emergencies, medical situations, fire alarms, anti-social behaviour, intoxication, or conflict, escalating promptly to the Head of Security or duty manager where required.
• Maintain radio communication with the security and front of house teams; complete all required logs and forms accurately, including sign-in/out sheets and the number plate log.
• Adhere to all H&S and fire safety procedures; report any accidents, near misses, or safety concernsimmediatelyto the Head Doorman or Security Supervisor andassistwith fire alarm tests and emergency procedure sand evacuations as directed.
• Use security systems, access control processes, radios, email, incident reporting tools, and Microsoft Office applications confidently and accurately.

• Proven experience in a front-of-house, security,doorman, or guest-facing role within a five-star hotel, private members’ club, luxury residential, premium retail, or similarly high-end environment; a luxury hospitality background is strongly preferred.
• Exceptional five-star customer service skills, with the ability to remain warm, calm, discreet, and polished while dealing with members, guests, visitors, contractors, and colleagues.
• A valid SIA Door Supervisor…