Relief Security Officer

About Us

At Anchor Group Services, our people are the foundation of our success. That's why we're committed to creating a supportive environment where you can develop your skills, progress your career and make a real impact. As a leading provider of security, cleaning and facilities management services across the UK, we recognise that our success depends on the talent and dedication of our teams.

That's why we invest in our people through a range of employee benefits, dedicated management support and wellbeing resources, including our Employee Assistance Programme. Through our own Anchor Academy, you'll have access to hundreds of accredited training courses to help you develop your skills, thrive in your role and achieve your career goals.

Job Role:

Relief Security Officer

Working Hours:

Zero Hours

Pay: £14.80 per hour

Location:

The Elephant, Elephant & Castle, London

Join the team protecting one of London's newest and most exciting destinations. Anchor Group Services is recruiting Relief Security Officers for The Elephant, a landmark mixed-use development at the heart of Elephant & Castle. Bringing together retail, residential and public spaces, The Elephant is set to become a vibrant destination where residents, visitors, retailers and communities come together. This is a unique opportunity to join a flagship London mobilisation from day one, helping to establish standards, culture and service excellence across a brand-new development.

As a Relief Security Officer, you will play a key role in creating a safe, secure and welcoming environment whilst delivering exceptional customer service to everyone who visits, lives or works at The Elephant.

As a Relief Security Officer, you will be at the forefront of safety and customer service across this exciting new destination. Working across retail, residential and public spaces, you will carry out patrols, respond to incidents, support visitors and residents, and help maintain a safe and welcoming environment for everyone who visits The Elephant. In this role, you will be required to support the security team by being flexible and reliable to cover shifts as required, including working a variety of shifts and hours to meet operational needs.

• Provide flexible cover during periods of holiday, sickness and absence , ensuring service standards are maintained at all times.
• Protect people, property and assets in accordance with site procedures and Assignment Instructions.
• Conduct regular patrols across retail, residential and public areas, identifying and reporting any security or safety concerns.
• Provide a visible, professional and reassuring presence for residents, visitors, retailers and contractors.
• Respond promptly and effectively to incidents, emergencies and requests for assistance.
• Monitor access control, challenge unauthorised persons and ensure site security procedures are followed.
• Manage and de-escalate incidents involving anti-social behaviour, suspicious activity or conflict.
• Operate CCTV systems and other security equipment where authorised.
• Complete accurate incident reports, occurrence logs and electronic records.
• Support planned events, community activities and promotional initiatives across the development.
• Liaise professionally with emergency services, local authorities and other stakeholders when required.
• Deliver excellent customer service by assisting visitors and providing information where needed.
• Maintain issued equipment, radios and uniform standards whilst promoting professionalism at all times.

• Essential:
  Valid frontline SIA Door Supervisor (DS) or Security Guarding (SG) Licence.
• Desirable: CCTV Licence and/or Previous CCTV/Control Room experience.
• Flexible to provide shift cover as and when required.
• Full 5-year checkable employment history.
• Previous security experience within retail, corporate, residential or public-facing environments.
• Excellent communication skills, both written and verbal.
• Customer service experience and confidence handling conflict professionally.
• Ability to remain calm and professional under pressure.
• Strong observational and problem-solving skills.
• Flexible approach to shift work including weekends and bank holidays.
• Professional appearance and high personal standards.

• Access to a range of nationally recognised courses to help further your career via the Anchor Academy.
• Access to SIA and First Aid training at discounted rates, with financial support available.
• Auto Enrolment Pension (if…