Home Improvement Agency Caseworker WCC

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Salary range: £42,912 - £49,155 per annum. Salary negotiable depending upon experience.
Work location: Westminster City Hall,64 Victoria Street, Westminster, SW1E 6QP

Hours per week: 36
Contract type: Permanent
Vetting requirements: Enhanced DBS Check
Closing date: 28 June 2026

THE EXTRAORDINARY STORY OF THE POWER OF EMPOWERMENT

Westminster City Council is a world of extraordinary stories, where passionate and expert professionals go above and beyond for their communities every day.

Natasha started her career in the NHS. She came to Westminster to do more for vulnerable people. When a family in her community reached out to her after their heating was cut off, Natasha took their situation seriously. Living in terrible conditions, and reaching desperation, they had nowhere else to turn. Natasha stepped in, holding the landlord to account and getting them to improve conditions for the family.

These are the moments that make her the proudest. Now, she uses her expertise and experience to empower others.

As Home Improvement Agency (HIA) Caseworker, you’ll make your own lasting contribution. You’ll play an integral role in delivering a specialist service that improves the lives of our most vulnerable residents.

Joining the HIA team, you’ll work alongside surveyors, handypersons and service support officers. We work together to make adaptations and improvements so that our disabled and older residents can live independently, comfortably and safely in their own homes. It’s a dynamic environment, with a strong sense of community.

Owning and managing a portfolio of casework, you’ll explore options for how to progress major adaptations that ultimately improve our residents’ lives. You’ll be the main point of contact, providing advice and guidance to residents, colleagues and managers to identify risk, support the resolution of issues and inform decision making. It can be challenging at times, but those challenges also bring learning opportunities.

This is meaningful, fulfilling work. It’s a great professional development opportunity too. With ongoing learning opportunities, you’ll build a varied skillset as well as expertise across a breadth of mandatory and discretionary grants.

Preferably you’ll have experience of customer-facing casework management in Housing, Social Services, Health & Social Care, or a related field.

With strong interpersonal and communication skills you should be able to work with a range of different stakeholders including property owners and registered social landlords, while keeping residents’ needs at the heart of everything you do. You’ll bring the ability to work independently too, managing your own portfolio of cases.

We’re looking for you to be able to build trusted relationships, liaising between vulnerable individuals and service providers. And, with an understanding of the enhanced duty of care when delivering services to vulnerable people, you should be able to empathise and understand their needs other than those related to housing.

Ideally, you’ll also have a good working knowledge of Home Improvement Grant systems (Housing Grants Construction and Regeneration Act 1996) and how this applies to home adaptations and to be able to provide accurate advice on alternative sources of funding available to enable residents to undertake works required to their home.

Westminster City Council is committed to supporting Care Leavers into the workplace. Care Leavers seeking their first job and who wish to be considered under our scheme, will automatically be invited to interview should they meet the essential criteria for the role.

Westminster is an amazing place. We are home to more than 200,000 residents from all backgrounds, over 50,000 vibrant and vital businesses and three-quarters-of-a-million people work in Westminster. Westminster City Council is one in which our communities are at the heart of our decision‑making and help to determine the city’s future. By working directly with our communities and other partners, we can build a more inclusive city that celebrates…