Assessment & Resettlement Worker

About the role

As Assessment and Resettlement Worker to hold a case load and deliver, in conjunction with other members of the team, the Passage House Assessment Centre service by carrying out comprehensive assessments; facilitating the rapid resettlement of all individuals who are referred to and accepted by the Passage House Assessment Centre service to available supported networks in their home area or where they have a proven link.

• Conducting thorough, needs led assessments and co-produce informed, accurate and effective Routes off the Street.
• Facilitate supported resettlement and advice through case management to the services and areas most appropriate for individuals to move sustainably off the streets from Passage House Assessment Centre. This includes accompanying clients to housing presentations and presenting their case to housing officers.
• In liaison with the benefits and administration worker to advise clients of, and assisting them to obtain, their welfare, housing and related rights, by employing a detailed knowledge of and complying with relevant legislation, in particular in the areas of housing, homelessness, rough sleeping, health and social care to support clients.
• To deliver a personalised, Psychologically and Trauma Informed service that is solution and outcomes focused.
• Provide appropriate advice and support to enable individuals to improve their health and wellbeing.
• Maintain individual, up to date and accurate client data by inputting into the INFORM recording system.

• In conjunction with the Assessment & Resettlement Coordinator to continuously develop the role to ensure that all tasks are being undertaken in an effective and appropriate manner which meets the strategic aims and objectives of The Passage.
• To participate in internal/external meetings as required, attend training events, conferences and other functions as necessary.
• To participate in regular supervision and annual appraisal, and help in identifying your own job-related development and training needs.
• To ensure that all The Passage policies and procedures are being adhered to, particularly those relating to Code of Practice and Confidentiality.
• To contribute to the effective implementation of The Passage’s Diversity and Equality Policy as it affects both The Passage and its work with vulnerable adults.
• To at all times undertake your role in a professional manner maintaining a high quality standard of work, and to always work in accordance with the aims, values and ethos of The Passage.

• Experience of undertaking comprehensive Assessments and Resettlement support to socially excluded clients.
• Experience of working within a team and achieving strong and effective relationships with others in order to achieve organisational aims and objectives.
• Experience of effective engagement and relationship building with clients and providing sensitive psychologically and trauma informed interventions to ensure individual’s needs are identified and addressed.
• Experience of building and developing effective relationships with a vulnerable, disadvantaged or excluded client group.
• Experience of working with people with challenging behaviour including those with complex needs.
• The ability to participate in the development of services, policies, and practices.

• An understanding of relevant legislation, policy and practice, e.g. Housing Legislation, Rough Sleeping Strategies, Mental Health Act, Housing Act, Enforcement Orders, Central and Local Government Strategies.
• Knowledge of the Welfare rights available to the client group.
• An understanding of the causes of homelessness and of the often complex needs of individuals who are homeless or at acute risk of homelessness.
• An understanding of the issues involved in resettling street homeless individuals and the benefits and challenges of reconnection.
• Knowledge and awareness of the outreach practices to engage with rough sleepers including awareness of the need for a supportive but assertive approach.
• Knowledge of Health and Safety, and the implications of this in the working environment.
• Knowledge of psychologically informed ways of working within a residential setting.
• Knowledge and understanding of safeguarding procedure.

Application date closes 19 June 2026