Longer-Term Temporary Accommodation Officer WCC

Longer-Term Temporary Accommodation Officer WCC
624004

Salary range: £34,359 - £38,637 per annum. Salary negotiable depending upon experience

Work location: Westminster City Hall, 64 Victoria Street, Westminster, SW1E 6QP

Hours per week: 36

Contract type: Permanent

Closing date: 24 June 2026

Housing Needs in Westminster City Council is a world of extraordinary stories. For Abbie, a Homelessness Officer, the work is often about stopping a crisis from happening at all.

This might mean negotiating with landlords, working through financial difficulties with residents, or finding practical solutions that allow people to remain in their homes.

In one situation, Abbie worked with a resident who was at risk of losing their home after the rent became unaffordable and possession action had started. By working closely with the landlord, she took the time to understand what had driven the landlord to increase the rent and the residents’ financial situation. Through careful negotiation, she was able to secure an affordable agreement that worked for both parties.

The possession action was withdrawn and the resident was able to stay in their home.

At Westminster, we understand that homelessness is multifaceted and caused by various factors, and addressing homelessness often goes beyond providing emergency accommodation – it requires an in-depth understanding of the root causes. This is why, alongside her negotiation work with the landlord, Abbie worked with officers across the department and the wider Council to help maximise the resident’s income. For Abbie, cases like this are not only about securing housing in the interim, they are about ensuring that residents are also able to sustain their tenancies in the long-term.

This kind of work requires persistence, judgement and empathy. Across Westminster, this is what our Housing Needs officers do every day: working with residents to turn difficult situations into new beginnings.

As a Longer Term Temporary Accommodation Officer you can make your own powerful contribution to Westminster’s success. Our Homelessness service supports people in housing need and rough sleeping by fulfilling our statutory duties as we provide advice, guidance and assistance. We work across a number of key areas including homelessness prevention and support, housing allocations, temporary accommodation, casework for families and single households, and customer services.

We also focus on delivering high-quality, resident-centred services that protect vulnerable households, improve housing outcomes and build strong partnerships with landlords, statutory agencies and the voluntary sector. When you join us in this vital role you’ll be responsible for reviewing eligible cases and assessing household suitability needs as you identify longer-term temporary accommodation options.

Your day-to-day tasks will include coordinating and assisting with property offers, viewings and follow-up discussions with residents, and preparing and issuing occupation agreements, second‑chance letters and discharge‑of‑duty notices to ensure statutory compliance and the clear communication of outcomes. We’ll also expect you to update case management systems and SharePoint records, add new cases, manage documentation, maintain clear audit trails, and ensure that housing applications and service specific processes, referrals and related documents are processed correctly.

You’ll have a number of additional responsibilities, including the preparation of letters, decision notices and reports, supporting colleagues with the collection and collation of evidence, assisting with the monitoring of performance returns, and responding to customer queries. We’ll also expect you to schedule appointments, meetings and engagements, liaise with landlords, residents and other partner agencies, provide administrative support to managers and teams, and support service improvement activities while contributing to the maintenance of an efficient, customer-focused service.

To be a success in this important role you should have strong knowledge of related legislation, including the Homelessness Reduction Act 2017, Homelessness…