Move Officer

Move On Officer
- Location:

South London (Hybrid Working). Rate: £30.67 per hour (Umbrella).

Contract:

Long-Term Temporary Contract.

Hours:

35 hours per week. Office Attendance: 1-2 days per week.

An exciting opportunity has arisen for an experienced Move On Officer to join a high-performing Housing team within a London local authority. This key role supports households to successfully move from temporary accommodation into settled housing solutions, helping to reduce temporary accommodation occupancy and improve outcomes for residents.

You will manage a caseload of households who are ready to move on from temporary accommodation, assessing their needs and matching them to suitable settled accommodation options. Working closely with internal housing teams, lettings officers, support services and external agencies, you will ensure residents receive the guidance and support needed to secure and sustain long-term housing. The successful candidate will play a vital role in overcoming barriers to rehousing, supporting residents through the move process, and ensuring all statutory and legal requirements are met.

• Manage a caseload of households ready to move from temporary accommodation into settled housing.
• Assess housing needs and update housing assessments where required.
• Match households to suitable accommodation options including private rented sector, supported housing, social housing and choice-based lettings.
• Identify and address barriers to rehousing and tenancy sustainment.
• Liaise with internal departments and external agencies including Social Care, healthcare professionals and support services.
• Support residents with tenancy advice, benefits guidance and resettlement planning.
• Conduct property and home visits where required.
• Issue offer letters, discharge notifications and associated statutory documentation.
• Support residents through the entire move-on process, ensuring timely outcomes and efficient use of available properties.
• Contribute to service improvement through effective case management and complaint resolution.

• Previous experience working as a Move On Officer or within a similar housing/homelessness role.
• Minimum 3 years' experience supporting households to move from temporary accommodation into permanent accommodation.
• Strong understanding of homelessness legislation, housing options and move-on processes.
• Experience managing complex caseloads and working to challenging targets.
• Excellent communication, negotiation and partnership-working skills.
• Ability to work at pace while maintaining a high level of customer service.
• Positive, proactive attitude with a genuine commitment to supporting vulnerable residents.

• Competitive rate of £30.67 per hour Umbrella.
• Hybrid working arrangement (1-2 office days per week).
• Long-term contract opportunity.
• Supportive team environment.