Childcare Sufficiency & Business Support Officer

Over the last two years we have seen over 3000 asylum seekers and refugees move into the borough. The team created to support these sanctuary seekers is called the Resettlement & Migration team (RMT), we are looking to recruit a Childcare Sufficiency & Business Support Officer (CSBSO) to join the team on a fixed term contract for one year. The team offer wrap around support to all sanctuary seekers in Tower Hamlets including Ukrainian and Afghan refugees and asylum seekers and receive government grants to do so.

The Resettlement & Migration Team lead by example, challenging discrimination, racism and inequality through an inclusive, informed and empowering approach for all residents. This role will require you to deliver high level customer care when dealing with reception and telephone calls from Sanctuary Seekers to the Centre/Family Hub.

• Carrying out daily administrative duties enabling the smooth running of the services to families
• Undertake reception duties and act as a first point of contact for Sanctuary Seekers in the Centre/Family Hub
• To manage the room booking system, liaising with internal and external partners
• Be the nominated first aider and fire marshal
• To assist in the monitoring of expenditure against budget headings and report any variances across all cost centres
• Supporting the Resettlement & Migration team to achieve their integration objectives.
• Work with the RMT to facilitate events and workshops for sanctuary seekers.
• Work with the RMT to produce information sheets and guidance document that can be shared with the community.
• This role is in-person every day at Children and Family Centres - hybrid working is not available. This role is not based at the Town Hall.,
  Ideally a relevant Level 2 qualification or relevant professional experience
• Experience of face-to-face interaction with sanctuary seekers or service users
• You will have well-developed ICT skills, specifically with regards to Microsoft Word & Excel, and some design-based packages.
  In Tower Hamlets we are committed to building relationships and strengthening families by working with people in a compassionate and understanding way. We are ambitious for Tower Hamlets children and families and endeavour for every child and young person to be healthy, safe, and successful.
• The ability to communicate effectively verbally and in writing to an excellent standard, giving advice and information sensitively and persuasively.
  In Tower Hamlets we are committed to building relationships and strengthening families by working with people in a compassionate and understanding way. We are ambitious for Tower Hamlets children and families and endeavour for every child and young person to be healthy, safe, and successful.
• Competitive salary £39,807 - £41,637, Grade G Local Government Pension Scheme membership. Generous annual leave: 29 days, rising to 33 with 5+ years' service, plus bank holidays and 3 additional days ff money-saving schemes (e.g., rent deposit loans, season ticket loans). Learning and development opportunities through our Learning Academy, with clear career development and leadership pathways.

Tower Hamlets is a progressive, ambitious, and diverse place to work. We place children and families at the heart of everything that we do and are relentless in our pursuit of positive outcomes for all. Our Better Together Practice Framework is based on the ideas and concepts which underpin Restorative Practice and draws from other strength-based approaches, such as Systemic and Trauma Informed Practice.

Our C-Change approach:
Connect, Curious, Community, Co-Produce, Collaborate, Check, sets out "6 Cs" for our work with children, young people their parents and carers, and each other., Additional details Tower Hamlets vision for our borough is that: people are aspirational, independent and have equal access to opportunities; we are a borough that our residents are proud of and love to live in; and we are a dynamic, outcomes-based council using digital innovation and partnership working to respond to the changing needs of our borough.

We want people who aspire to our TOWER values:
Together;
Open;
Willing;
Excellent;
Respect. Tower Hamlets…