Assistant Rent Income Officer

This is a Permanent, Full time vacancy that will close in 13 days at 10:00 BST.

Are you looking to gain experience while working for a leading housing and homelessness charity?

We are looking for someone to join the dynamic and friendly Rent Service Team as Assistant Rent Service Partner.

This busy team processes Housing Benefit payments from 55 local authorities in the UK for up to 4000 St Mungo’s residents; and collect over £45 million in rent and service charge plays a key role in the organisation to support clients to rebuild their lives. In this role you will:

Provide administrative support to the Rent Service Team to facilitate early intervention of rent arrears overall.

Be responsible for a caseload of up to 750 residents; working proactively to support clients in prevention of rent arrears within your designated caseload.

Use your sound influencing skills in the recovery of former tenant rent arrears.

Communicate effectively to provide high levels of customer service to internal and external stakeholders.

In this role you will be required to work for at least 2 days per week from our Central Office in Farringdon, London. This allows for training, in person collaboration, team building, line management and other relationship building opportunities. We support a flexible approach to work with opportunities for agile working for the rest of your week, from home.

We think these roles offer a great opportunity for proactive people looking to develop the skills required for future career progression. We encourage you to apply if you can provide excellent customer service and demonstrate the below:

Some knowledge, and experience of tenancy management, income and arrears collection, or a willingness to develop these skills.

An understanding of general benefit legislation and its effects on vulnerably housed people and people experiencing homelessness.

The ability to work as part of a team with good communication skills to communicate effectively, both verbally and in writing with a variety of different people.

Strong administration skills, attention to detail and the ability to use different IT packages including Microsoft Office.

Good organisation and the ability to effectively prioritise your own time and workload.

We’re eager to learn about the real you and ask candidates to avoid relying on AI tools when completing their application forms. We value authentic, personal responses that accurately reflect your experiences, skills, strengths and potential.

Closing date: 10am on 28 September 2026

Interview and assessments on: 12 October 2026

This role is not eligible for visa sponsorship. Applicants must have existing and ongoing right to work in the UK for the duration of employment.

Successful candidates will be required to provide evidence of their right to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.

Our purpose is to end homelessness and rebuild lives. It drives everything that we do. For the past 55 years, we have been on the ground every day and every night, supporting people to recover from homelessness and advocating for change. We support around 28,000 people each year and our work means that more than 2,700 people have somewhere safe to stay each night.

We are working hard to create a diverse and fully inclusive culture where all colleagues feel valued, and we welcome applications from all under-represented groups. We believe that equity, diversity and inclusion improves the health, wellbeing and development of our colleagues and helps to ensure everyone feels valued. We know that when diversity, inclusion and wellbeing are prioritised, we are happier, healthier and can ultimately achieve better outcomes for…