Resolutions Officer

PAYE - Reference: 000B 7367 / 1

• 1. To visit households in temporary accommodation to provide them with advice and guidance on the full range of housing options available to them and manage their expectations, taking into account their needs and aspirations, their priority on the Housing Register and ability to sustain other options, including intermediate housing options and private rented accommodation.
• 2. To work with the Social Housing Assessment and Lettings team to monitor biding activity across households in temporary accommodation and offer support to those households who require assistance, in order to help them make informed choices about their future housing.
• 3. To signpost/refer households in temporary accommodation to other agencies as required, including employment and training providers, supported housing services, children’s services or adult care.
• 4. To assist homeless households in temporary accommodation deal with the effects of the welfare reforms by provide advice and assistance on employment opportunities and benefit entitlement.
• 5. To encourage and help homeless households in temporary accommodation to comply with their licence or tenancy conditions, but where there is a serious breach of duty (including harassment, anti-social behaviour and hate crime) and/or the Client has discharged its homelessness duty, ensure the accommodation is withdrawn and recovered as efficiently and quickly as possible.
• 6. To determine the Client'sdischarge of its legal obligations in cases where temporary accommodation is refused and to consider appeals, reviews and legal representations where appropriate to comply with statutory requirements.
• 7. To investigate cases of domestic violence and fear of violence reported by households in temporary accommodation and take appropriate action to manage risks to personal safety.
• 8. To promote effective use of the TA budget by regularly reviewing move on from emergency to settled temporary accommodation and investigating the reasons for long stays in high cost emergency accommodation.
• 9. To support the development and implementation of temporary accommodation tenancy checks, investigate cases where there is concern that temporary accommodation has been abandoned, sub-let or misused and, where appropriate, take action to discharge the Client's homelessness duty
• 10. To identify cases of suspected fraud and misrepresentation and to take appropriate action in conjunction with the Resolutions Team Leader.

This is a full time role on a temporary basis.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

Due to high volumes of CVs received we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.