Funeral Service Specialist; Mobile

Position: Funeral Service Specialist (Mobile)
Funeral Service Specialist

Location:

North & Central London. This is a mobile role covering eight of our funeral homes, in Westminster, Kensington, Fulham, Westbourne Grove, Marylebone, Chiswick, Shepherd's Bush and Hampstead Job Type: Full-time, permanent Salary: £29,857.54 per annum Be there for families wherever they need you As our mobile Funeral Service Specialist, you'll be the steady pair of hands our North & Central London funeral homes can count on.

When a colleague is on holiday or off sick, or a branch is at its busiest, you'll step in so families get the same warm, expert care whichever of our doors they walk through. The role at a glance:
Working across 8 branches
• Westminster, Kensington, Fulham, Westbourne Grove, Marylebone, Chiswick, Shepherd's Bush and Hampstead You'll work alongside trusted local names that have served their communities for generations, including J H Kenyon, W.S. Bond and Ronald P. Sherry. When someone dies, you'll often be the first person their family speaks to. How you listen, explain and guide them can shape how they remember one of the hardest days of their lives.

Your week will change with where you're needed, and you'll get to know teams and communities right across North & Central London. What you'll do Be the first point of contact for families, in person, by phone or by email, at whichever branch you're supporting Arrange funerals that meet family wishes, cultural practices and legal requirements, with clarity, compassion and precision.

Build relationships with suppliers, care homes and local community groups - including ministers, celebrants and florists. Introduce our wider services, including funeral plans, probate, wills and memorials Keep branches running smoothly, from viewings and chapel visits to diaries, payments and funeral records Slot in quickly with local teams and Funeral Directors, keeping our standards consistent across every branch What you'll bring Flexibility to travel between branches across North & Central London, which are all well served by public transport Experience working directly with the public in a customer-facing or advisory role, such as sales, hospitality, financial services or healthcare Warmth, empathy and the resilience to stay calm in emotionally sensitive situations Accuracy and confidence with paperwork, contracts and documentation Adaptability: you're happy working in different branches, with different teams, often at short notice, and you can be flexible on your hours, including some weekends, bank holidays and on-call Experience in funeral services or bereavement care, a sales or product-advisory role, or Funeral Plan Consultant (FPC) training would be a bonus, but it isn't essential.

We'll give you full training. You'll find full details in the job description. What you can expect from us Time to recharge
- Accrue up to 22 days' annual leave plus bank holidays, based on the hours you work, giving you valuable time to rest, recharge and maintain a healthy work-life balance. Planning for your future - 4% matched pension to help you build long-term financial security. Everyday savings and perks
- Access to My Staff Shop , our employee rewards platform, offering savings across high street and online retailers, alongside eyecare support, flu jab reimbursement and lifestyle discounts. Support when you need it
- Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling. Learn and grow with us
- Ongoing training and development, including internal learning pathways and apprenticeship opportunities. Support when you need it
- Access to a 24/7 Employee Assistance Programme, occupational health services and confidential counselling. Making work easier
- Free on-site parking available at most of our locations. What Sets Us Apart Meaningful purpose
- Supporting families through the hardest moments of their lives. Grow with us
- More career paths and leadership opportunities as our group grows. Shape the future
- Help us become the UK's number one end-of-life provider and see the difference it makes. What are the next steps? Hit 'apply' and a member of our Talent Acquisition Team will be in touch. Why Dignity Funeral Directors Dignity Funeral Directors helps families say goodbye to the people they love with simplicity, dignity, kindness and exceptional care. Every day, our funeral teams across the country support families through some of life's hardest moments.

As part of Life Services Group, Dignity…