Lead Worker – Mobile Intervention Support Team

Role:
Lead Worker - City Mobile Intervention Support Team

Salary £38,996 per annum

Contract:

Fixed term until 28/02/2027

Hours:

37.5 per week

Location:

City of London

Closing date: 25/10/2026

Interview date: 19/06/2026

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Lead Worker we will make the best use of all your understanding, compassion and commitment

About us...

Thames Reach runs projects and services that help to end homelessness in and around London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more than 15,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role...

We are looking for a Lead Worker to join the City Outreach Team.

The Thames Reach Outreach teams operate across London and help those who are rough sleeping to find routes away from the street. The teams respond rapidly and work flexibly to reach people. Individuals are assessed to identify their support needs and support plans are created, including work to obtain identification, access health services and refer to other specialist agencies, including those offering immigration support.

We will not accept applications where Artificial Intelligence (AI) has been used to assist with completing the competency questions.

You will:

• Manage a caseload of clients alongside your colleagues, identifying the quickest and most appropriate route out of temporary accommodation for them, and devising a plan to achieve this.
• Assess and support clients who have been placed into Severe Weather Emergency Protocol accommodation (SWEP) and develop effective move-on plan to avoid return to rough sleeping
• Establish trust-based relationships with clients who have recently been rough sleeping, supporting their permanent end to homelessness.
• Risk assess clients dynamically and participate in risk mitigations and safeguarding work.
• Work with clients who present with a variety of support needs, including people who are fleeing domestic violence and require support and signposting to specialist service.
• Represent the team at multi-agency meetings and case conferences.

You will have:

• Excellent communication, interpersonal, and advocacy skills, proven within a context of working with vulnerable adults.
• The knowledge and understanding of relevant support strategies to manage a caseload of 15-20 clients.
• Strong time management and prioritisation skills, and the ability to deploy these independently.
• The ability to deeply listen to our clients and put them in control of their own recovery.
• Have a creative response to rough sleeping, and be able to work imaginatively with clients to plan their end to street homelessness and move to suitable longer term accommodation
• The desire to work in a busy team, and collaborate with colleagues to achieve quick but sustainable outcomes for our clients.

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

• Generous holiday allowance - 29 days per year plus 8 public holidays (pro rata).
• Pension - we contribute 6.5% to your pension when you contribute 1.5%.
• Excellent development opportunities - career progression, regular supervision and appraisals, and learning programmes to support your career with Thames…