Journey Coach

Working Hours:37.5 hours per week, full time

Working Pattern:Rota Basis, 5 days out of 7, can include weekends and bank holidays

Location:Pimlico Pathway, Westminster

Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsor ships whether on behalf of existing colleagues or candidates.

You will be responsible for the delivery of individual, positive outcome focused support packages to clients of Riverside’s supported schemes, ensuring that the support service promotes empowerment and independence. The emphasis will be on using coaching methods to empower clients on their resettlement journey, delivering individual personalised support packages, reflective of different client needs, including culture and diversity issues.

You will assist clients with day-to-day tenancy issues, payment of rent, claiming benefits, preparing units to let and working with clients to agree goals and actions.

We are looking for someone with:

• Experience of working with vulnerable client groups
• An understanding of providing structured support to vulnerable people – this could include having your own lived experience of homelessness or drug or alcohol addiction
• Ability to work flexible hours to meet customer and business needs, which may not include normal office hours and may include lone working

At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

• Investment in your learning, personal development and technology
• A wide range of benefits

We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

• Ensuring the delivery of individual personalised support packages, reflective of different client needs, including culture and diversity issues
• Assisting clients with day-to-day tenancy issues, payment of rent, claiming benefits, preparing units to let
• Knowledge of ‘best practice’ in both crisis intervention and planned support working
• Undertaking referrals and assessments of potential clients, working with them to identify the most appropriate housing solution for their needs
• Ensuring clients have access to relevant external support services.
• Working with clients to agree and set goals and actions
• Meeting clearly defined client outcome targets through key-working, support plans, risk assessments and other interventions
• Ensuring that opportunities for education, training and employment opportunities are integral to the support service. The aim being to enable clients to develop the life skills to live as independently as possible
• Maintaining accurate and timely…