AI Knowledge Manager

Vanguard is one of the world's leading investment firms, dedicated to helping clients achieve lasting financial success. Established in 1975, its unique ownership structure-where funds own the company and investors own the funds-ensures all efforts are focused on client outcomes. Known for integrity, innovation, and low-cost investing, fosters an inclusive and collaborative culture that empowers employees to make a meaningful impact globally.

• Review existing content, identify gaps or inconsistencies, and rewrite into AI-ready formats like Q&A pairs, decision trees, and intent-based chunks
• Apply consistent taxonomy, tagging, and metadata to support retrieval-augmented generation (RAG) and AI consumption
• Align knowledge with chatbot/model requirements, design prompt-ready content, analyze performance, and refine based on real user queries
• Collaborate with subject matter experts to ensure accuracy and translate complex or regulatory information into clear, user-friendly language
• Define content ownership, approval flows, and knowledge standards (structure, tone, versioning) for AI use
• Implement processes to keep knowledge current and embed compliance, risk, and regulatory considerations into content design

• Proven experience as a Knowledge Manager, Content Strategist, or Knowledge Lead
• Hands‑on expertise in preparing and structuring knowledge for AI, search, and chatbot platforms
• Skilled in AI enablement, iterating knowledge based on chatbot performance and real user interactions
• Strong analytical and content optimization abilities, ensuring knowledge is accurate, structured, and AI-ready
• Adaptable and decisive, able to navigate ambiguity and make pragmatic decisions quickly
• Exceptional written communication, skilled at transforming unstructured internal documents into clear, organized content

If you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.

We are committed to creating an inclusive recruitment experience. If you require support or adjustments to the recruitment process, our Adjustment Concierge Service is here to help. Please feel free to contact us at to discuss how we can support you.

This position is being recruited on behalf of our client through our Outsourcing service line. Resource Solutions Limited, trading as Robert Walters, acts as an employment business and agency, partnering with top organizations to help them find the best talent. We welcome applications from all candidates and are committed to providing equal opportunities.