Platform Engineer

Platform Engineer – Platform Engineering Group

Our newly formed Platform Engineering Group is building the golden paths that the engineering teams behind our enterprise cloud products will use to build, ship, and run their software. We’re looking for an engineer to join this group and help build it out – someone who will design and build the internal tooling and pipelines that make the right way the easy way.

This is a hands‑on, pattern‑setting role – you’ll be helping shape our future direction.

Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud™ platform powers frictionless, compliant, digital‑first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast‑track digital transformation that fuels business growth and elevates the customer experience.

With more than 30 pre‑built connectors, Smart Communications’ cloud‑native platform integrates effortlessly with the world’s most trusted enterprise systems including Salesforce, Guidewire, Duck Creek, One Span, and Pega, enabling more than 60 billion mission‑critical customer conversations globally, and driving faster time to value.

You might be a Platform Engineer today, or a software engineer who has gravitated toward improving how other engineers work—local development, testing, CI/CD, release. Either way, you think of developer experience as a product, with internal engineers as your users.

You're a capable software engineer with real depth in at least one language, and you have considered opinions about stacks, tooling, and trade‑offs – opinions you can defend and, just as importantly, change.

You treat testing as a first‑class part of how software gets shipped. You're fluent with testing frameworks and approaches – unit, integration, contract – and you can reason about test architecture as a deliberate design problem, not an afterthought.

You're comfortable building both the tooling (internal apps, templates, scaffolding) and the pipelines underneath it. You don’t need to be an infrastructure expert but you're fluent enough with cloud infrastructure to build pipelines that hold up in production.

You're a continuous learner, constantly looking for where automation can make things safer, faster, and less painful.

You can work directly with engineers, architects, and other stakeholders—surfacing your own ideas, taking pushback well, and iterating toward solutions that deliver real value for the effort involved.

• Strong software engineering skills, with demonstrated depth in at least one language
• Strong grounding in testing – frameworks, architecture, and approaches across unit, integration, and contract
• Experience building and running containerised workloads in production
• Experience with IaC – one or more of Cloud Formation/CDK, Terraform, Pulumi
• Experience designing and building CI/CD pipelines
• Experience building tooling or automation that other engineers depend on
• Strong communication skills
• A track record of working effectively with engineers and stakeholders outside your immediate team

• Hands‑on experience in an environment practicing genuine continuous release
• Automated release processes and progressive delivery
• Experience instrumenting production systems for observability
• AWS
• Git Hub Actions

• S – Speak openly – We are positive, creative, helpful, kind and we have fun. We listen and provide constructive feedback. Through meaningful conversations we encourage each other to be the best that we can be.
• M – Make a difference – We focus on the things that matter and prioritize the things that have the greatest impact. We celebrate success and hold ourselves accountable for our choices.
• A – Agile & flexible – We are focused…