Senior Service Automation Engineer

Description

We are seeking an experienced Senior Service Automation Engineer to build scalable automation capabilities that reduce operational toil, integrate disparate systems, and enable self‑service consumption within secure guardrails.

As Senior Service Automation Engineer, you are the "automate within guardrails" voice – the engineer who sees manual processes and builds automated workflows, connects systems that don’t naturally integrate, and creates self‑service capabilities that empower internal customers while maintaining zero‑trust security boundaries.

This is a senior IC role with strategic influence – you lead through automation expertise, set patterns through implementation, and enable teams through reusable frameworks.

• Build automation services that eliminate manual operational work
• Develop APIs, backend services and workflow orchestration capabilities
• Integrate systems across tools such as Jira, Git Hub, Azure and monitoring platforms
• Create reusable frameworks and self‑service capabilities with secure guardrails
• Embed zero‑trust security principles (auth, access control, least privilege)
• Implement observability (logging, metrics, alerting) and testing
• Produce clear documentation and runbooks

• Define automation standards, design patterns and best practices
• Design resilient workflows (error handling, retries, idempotency)
• Establish secure integration and API‑driven automation patterns
• Recommend tools and platforms to improve automation capability
• Document frameworks and usage guidance for wider adoption

• Partner with platform, application, security and operations teams to deliver automation
• Identify opportunities to reduce manual effort and improve workflows
• Enable teams through reusable solutions, documentation and guidance
• Facilitate design sessions to translate manual processes into automation

• Strong software engineering background with hands‑on development experience
• Expertise in workflow orchestration and event‑driven architectures
• Experience designing and integrating RESTful APIs and secure access patterns
• Proven track record delivering scalable automation that reduces operational toil
• Experience building self‑service platforms within secure environments
• Cloud‑native development experience (Azure, AWS or GCP)
• Experience integrating across enterprise tools and platforms
• Background in regulated environments with security‑first mindset
• Ability to influence automation strategy and engineering standards

Software Development

• Proficiency in Python, Go or C# for services and APIs
• API design, authentication (OAuth2, tokens) and webhook integrations
• Event‑driven systems (queues, pub/sub, streaming)
• Workflow/orchestration tools (e.g. Airflow, Temporal, Logic Apps)
• Logging, monitoring, tracing and automated testing

• Azure services (Functions, Logic Apps, Event Grid, Service Bus, API Management)
• CI/CD pipelines (Git Hub Actions, Azure Dev Ops)
• Security patterns (RBAC, managed identities, zero‑trust, secrets management)
• Infrastructure‑as‑code concepts (Terraform, Bicep)
• Container basics (Docker)

This is a full‑time, permanent position with an opportunity to work hybrid in our London office. The role offers a competitive salary, plus a benefits package including private medical health insurance.

We are an Equal Opportunity Employer. We are committed to creating a workplace where every individual feels valued, respected and included.