AI Engineer Migrations

Do you enjoy applying the latest AI techniques to real, gnarly problems rather than demos? The Migrations team helps customers move onto and between Smart Communications products, and we're looking for an engineer who can bring modern AI capability to that work.

Smart Communications is a leading customer engagement technology provider for regulated industries. The company helps organizations simplify the complex interactions that shape people’s lives by enabling more connected, personalized, and trusted customer engagement. Its Customer Engagement Platform brings together data collection, customer communications, journey orchestration, trusted AI, and information management to help organizations create seamless experiences across the customer lifecycle. By connecting the systems, processes, and interactions that drive critical business outcomes, Smart Communications enables organizations to improve customer experience, increase operational efficiency, strengthen compliance, and build trust at every touchpoint.

More than 700 enterprises worldwide, including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp, rely on Smart Communications to power engagement in regulated environments. With more than 30 pre-built integrations to leading enterprise platforms including Salesforce, AWS, Guidewire, Duck Creek, One Span, and Pega, Smart Communications powers more than 60 billion mission‑critical customer interactions each year. To learn more, visit

• You consider yourself an Engineer, but your real skill is turning current AI capability into something that reliably ships — you keep on top of the fast-moving AI landscape and know when a new technique is actually ready to use in production versus when it's still a demo.
• You have solid experience with Python and Java, and a good practical understanding of the current AI landscape — foundation models, prompting and evaluation techniques, and where AI genuinely helps versus where simpler engineering is the better answer.
• You're a technical expert in your field who understands the other technologies used across the organisation and how they interact to deliver our product to customers.
• You're able to assess and prioritise technical debt, and you take the lead on complex or security-sensitive code reviews.
• You keep on top of industry developments and bring that knowledge into the team through projects, communities of practice, or informal knowledge sharing.
• You're comfortable mentoring other engineers and supporting the onboarding of new team members onto the Migrations codebase and tooling.

• Design and build AI-assisted tooling that accelerates and de-risks customer migrations onto and between Smart Communications products
• Apply current AI/LLM techniques where they add real value to migration analysis, transformation or validation work
• Collaborate closely with the wider Migrations and Platform teams on tooling and process
• Create and maintain automated tests alongside all product changes
• Mentor other engineers and support onboarding onto the team's codebase and tools
• Keep the team informed of relevant developments in the AI landscape
• Participate in the agile process including stand-ups, planning, demos and retrospectives

• Python
• Java
• A strong, current, practical understanding of the AI landscape (e.g. foundation models, prompting, embeddings, evaluation of AI-driven features)
• Experience integrating AI capabilities into production software, not just prototypes
• Senior-level engineering experience: able to assess technical debt, lead code reviews, and mentor others

• Experience…