Customer Service Representative

Job Description

The main requirement for Domino's Customer Service Representatives (CSRs) is to have a positive personality, a clear and highly energetic voice, and be customer service oriented. CSRs speak with customers throughout their shift, handling various customer related issues, and must be well‑versed in product details, services, charges, and other related important information which will be relayed to customers whenever needed. While performing the duties, the team member may have to work outdoors, in various temperatures, in a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals.

This job can be physically demanding: use of hand repetitively, stand for prolonged periods, bend over, twist, reach above shoulder level, crouch or stoop, or kneel.

• Attracting potential customers by answering product and service questions and advertising "wobble boarding"
• Opening and maintaining customer accounts by recording and updating account information
• Preparing and packaging food products
• Collecting payments and handing out orders to customers
• Resolving product or service issues by determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustments, and following up to ensure resolution
• Maintaining financial accounts by processing customer adjustments
• Contributing to team effort by accomplishing related requests as needed

Wage for all CSRs is minimum wage, with the option for raises based on performance evaluations by Regional Supervisors in $0.25 increments to a maximum of $1.00 over minimum wage before eligibility for a management position. CSRs also receive tips on a daily or bi‑weekly basis via an in‑store tip pool. Pay is $14.95–$15.20 per hour with additional tips.

CSRs must:

• Be 15 years or older
• Be attentive to detail
• Be customer oriented, friendly, and energetic
• Have cash management skills
• Be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and emergencies as they arise
• Be willing to learn and be comfortable performing other workstation duties within the restaurant as needed and work the above listed duties with reasonable accommodation if needed

All your information will be kept confidential according to EEO guidelines.

• Seniority Level: Not Applicable
• Employment Type:
  
  Part‑time
• Job Function:
  Customer Service
• Industries:
  Software Development and IT Services and IT Consulting