Automotive Service Advisor

Location:Rochester, Washington
Schedule: Monday – Friday, 8:00 a.m. – 5:00 p.m. (No Weekends)
Pay Type: Base Pay + Commission
Earning Potential: Earn well over $100,000+ annually

We are seeking an experienced Automotive Service Advisor to join a well-established independent repair shop serving the Rochester, Washington area. Since 2010, this growing business has built a reputation for honest service, quality repairs, and outstanding customer care. If you're an experienced advisor who enjoys building relationships, thrives in a fast-paced environment, and wants a Monday through Friday schedule with strong earning potential, we'd love to hear from you.

• Greet customers and provide an exceptional service experience from vehicle drop-off through delivery.
• Listen to customer concerns and clearly communicate repair recommendations, estimates, and timelines.
• Create and manage repair orders while coordinating workflow with technicians.
• Maintain consistent communication with customers regarding repair progress and vehicle status.
• Utilize Protractor shop management software along with Auto Vitals Digital Vehicle Inspections (DVI) and CRM tools to manage repair orders and customer communication.
• Coordinate parts orders, warranty claims, and customer follow-up.
• Work closely with technicians to prioritize repairs and ensure quality workmanship.
• Help customers make informed repair decisions through honest, solution-focused recommendations.

• 3+ years of Automotive Service Advisor experience preferred (HUGE PLUS), open to individuals with AMAZING selling and customer service skills!
• Independent repair shop experience is REQUIRED
• Excellent communication, customer service, and organizational skills.
• Experience using shop management software and digital communication platforms.
• Experience with Protractor and Auto Vitals is preferred.
• Ability to manage multiple repair orders in a fast-paced environment.
• Team-oriented with a professional, customer-first approach.

• Base pay plus commission.
• Opportunity to earn well over $80,000 annually based on performance.
• Guaranteed training pay during the first 30 days.
• Medical and dental insurance available after the 90-day eligibility period (70% employer-paid employee medical and dental coverage).
• Paid holidays after 90 days.
• Paid Time Off that increases with tenure.
• Washington State paid sick leave.
• Simple IRA with 3% employer match.
• Paid training through Sales Fix and Tech Fix programs.
• ASE reimbursement.
• Uniforms provided.

• Monday through Friday schedule with no weekends.
• Established independent repair shop serving the community since 2010.
• Two modern, well-equipped facilities with a supportive team environment.
• Heated shops with organized work spaces and modern technology.
• Work with Protractor shop management software and Auto Vitals DVI/CRM systems.
• Strong leadership focused on employee development and long-term career growth.
• Loaner vehicle program and high-quality customer base with strong average repair orders.

Some positions may require a valid driver's license, motor vehicle record review, background screening, drug or alcohol screening, or other job-related pre-employment requirements based on the duties of the position, the client's lawful requirements, and applicable law. Any screening will be conducted at the legally permitted stage and in accordance with applicable federal, state, and local law. Qualified applicants, including those with criminal histories, will be considered in accordance with applicable law.