Parts Specialist

Overview

The Parts Specialist provides high level service to retail and installer customers and supports store management in assigned tasks. Bilingual candidates encouraged to apply.

• Follow and promote all company customer service programs (Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.).
• Greet retail/walk-in customers promptly in a friendly, courteous manner and assist them in selecting merchandise.
• Assist managers and/or installer service specialists in serving professional customers as needed and directed.
• Complete assigned company training relevant to the position.
• Provide excellent service to customers calling the store by answering calls according to company policy, looking up parts and quoting prices, recommending premium and related items, and offering the Low-Price Guarantee.
• Maintain and secure the cash drawer; accept cash and/or checks, give accurate change, and process credit card transactions.
• Process exchanges and returns for credit in accordance with company policies.
• Address and resolve customer complaints in a friendly manner.
• Assist with daily image maker and planogram updates, including freight receipt, stocking shelves, fronting and facing, cleaning, etc.
• Perform daily operational tasks such as preparing returns to be shipped to the distribution center, assisting with monthly stock adjustments and inventory cycle counts.
• Operate brake lathe and other store test equipment after training and company requirements are met.
• Perform in-store services for customers (where allowed by state/local laws) such as installing wipers, testing and charging batteries, testing charging systems, scanning vehicle trouble codes, replacing headlight capsules, etc.
• Occasionally drive a delivery vehicle to make deliveries when business needs dictate and driving record meets eligibility requirements.
• All other duties as assigned.

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly and professional customer service.
• Ability to multitask, handling customers on the phone and in-store simultaneously.
• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service (desired).
• ASE certification (desired).
• Fluency in multiple languages (Spanish is highly desired).

• Competitive wages and paid time off.
• Stock Purchase Plan and 401k with employer contributions starting Day One.
• Medical, dental, and vision insurance with optional Flexible Spending Account (FSA).
• Team member health/wellbeing programs.
• Tuition educational assistance programs.
• Opportunities for career growth.

O’Reilly Auto Parts is an equal opportunity employer. The company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information or another protected status as defined by local, state, or federal law, as applicable.

Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. If you require a reasonable accommodation during the application or employment process, please send an email to  or call , ext. 68901, and provide your requested accommodation and position details.

Seniority level:
Entry level

Employment type:

Part-time

Job function:
Sales and Business Development;
Industries:
Retail