Risk Operations Specialist

Join Team CARFAX as a Risk Operations Specialist

Isn't it time you bragged about where you work? At CARFAX, we do, every day. We pride ourselves on being mission-focused on helping to grow a brand built on accuracy and integrity. We care deeply about our products and our customers. We’re more than just a company:
We help millions of consumers make more-informed decisions every day. We know that our teammates are our most valuable asset, and we value a balanced life while tackling challenging projects in a fast-paced environment.

One last thing:
Our four-day week continues in Summer 2026!

At CARFAX, we believe in the power of teamwork and value in-person interactions so that we can collaborate and thrive together. This position will require 3 days a week in our Virginia office subject to change with future business needs.

• Contact customers about account security issues professionally
• Explain security measures clearly
• Handle sensitive information confidentially
• Document all interactions accurately
• Provide information on services, policies, and fraud prevention measures

• Analyze transactions and user behavior for suspicious activity
• Investigate flagged accounts and verify customer information
• Use internal tools to identify and prevent security risks
• Monitor security trends and patterns

• Work with other departments and analysts
• Share insights and best practices
• Create reports using Excel
• Maintain detailed case records
• Present findings to management

• Follow all security policies and procedures
• Respond to security incidents promptly
• Enforce company policies and business rules

• Previous experience in a customer service or call center environment
• Proficient in Microsoft Excel
• Strong attention to detail
• Highly organized with multitasking abilities
• Excellent documentation skills
• Strong communication skills (written and verbal)
• Ability to handle confidential information
• Computer systems proficiency
• Salesforce experience preferred
• Spanish language skills (preferred but not required)

• Competitive compensation, benefits and generous time-off policies
• 4-Day summer work weeks and a winter holiday break
• 401(k) / DCPP matching
• Annual bonus program
• Casual, dog-friendly, and innovative office spaces.

• 10X Virginia Business Best Places to Work
• 9X Washingtonian Great Places to Work
• 10X Washington Post Top Workplace
• 3X St. Louis Post-Dispatch Best Places to Work