Talent Pool: Billing Clerk MMH

Role Purpose

The successful incumbent will be responsible for providing administrative services for the billing process to ensure accurate and timeous billing and collections.

• Matric Certificate/ Grade 12 Qualification (Essential).
• Bookkeeping Short Course/ Diploma (Desirable).

• 1-2 years of billing and accounting experience.
• Previous experience as a billing clerk or in a similar role.

• Accounting software.
• Microsoft office suite and Oracle systems.
• Accounting standards and relevant legal regulations.
• Basic understanding of clerical and administrative procedures.

• Review billing information and create and issue invoices to clients or members.
• Conduct reconciliations to ensure payments and billing process is up to date.
• Process refund or credit memos where required.
• Preparing account statements for clients or members.
• Follow up on outstanding payments to ensure funds are collected.
• Address and resolve customer queries related to billing.
• Monitor payments and prepare monthly billing reports.
• Assisting the accounting department with the preparation of financial reports.
• Updating accounting records with issued invoices, processed payments, new balances, and customer contact information.

• Investigate client queries within the agreed service level and ensure that client receives timeous feedback and escalated client queries to the relevant department or stakeholder.
• Provide accurate information and advice to clients and stakeholders in order to ensure that the client receives the appropriate services.
• Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
• Through honesty, trust and respect provide authoritative, expertise and advice to clients and stakeholders.
• Proactively build and maintain client relationships by presenting our innovative and trustworthy product offerings through professional and credible Financial Advisory services.
• Deliver on service level agreements and made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
• Make recommendations to improve client service and fair treatment of clients within area of responsibility.
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.

• Develop and maintain productive and collaborative working relationships with peers , clients and stakeholders
• Positively influence and participate in change initiatives
• Continuously develop own expertise in terms of professional, industry and legislation knowledge
• Contribute to continuous innovation through the development, sharing and implementation of new ideas
• Take ownership for driving career development
• Effectively manage time and ensure optimal productivity
• Ensure technical product and legislative knowledge is always current in order to propose the most relevant and innovative client solutions and comply with governance requirements
• Be self-confident, self-motivated and relentlessly pursue targets and goals.

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources under your control with due respect.
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum.
• Prepare, interpret and present client financial performance and other relevant information so enhance client understanding and facilitate decision-making.