Complementary Products Administrator; Temp MMH

Role Purpose

To provide efficient administrative and operational support in the co-ordination, preparation, and distribution of complementary product packs.

• Matric
• 2 - 3 years of client service and administration experience
• Good writing and communication skills
• Good understanding of the industry would be an advantage
• Knowledge of Oracle System would be an advantage
• Proficiency in Microsoft Office is essential

• Compile complementary product packs and prepare for distribution via courier partner
• Record queries and interactions on the workflow system as required
• Liaise with other departments to resolve queries
• Liaise with clients (telephonically and via written correspondence) for gathering information and handling queries
• Liaise with courier partner regarding the delivery of packs
• Manage work volumes in line with Service Level Agreements (SLAs) and ensure these are maintained
• Respond timeously to escalations regarding complementary product packs
• Stock control and stats recording
  
  Any additional ad hoc functions that may be required from time to time