Sales & Administration Assistant Job Centurion area,South Africa,Administrative/Clerical

Title:
Sales and Administration Assistant
Location:
Centurion
Renumeration:
Based on Qualifications and Experience

Our client, in the Medical Equipment Sales Industry, is looking for a Sales and Administration Assistant to join their team in Centurion. This role plays a vital role in supporting the daily operations of the company’s sales and administrative function. The ideal candidate will ensure smooth coordination between customers, suppliers and internal teams, to maintain the company’s high standards of professionalism, accuracy, and compliance with ISO quality management systems.

Required Qualifications & Working Knowledge:

Matric
Valid license and own vehicle
Proficiency in the MS Office Suite
Basic knowledge of graphic editions or documents design tools (e.g., Canva, Adobe Acrobat, or Publisher)
Working understanding of social media platforms (Linked In, Facebook, and Instagram) for marketing purposes

Duties & Responsibilities:
Sales Support
:

Respond professionally and promptly to customer inquiries
Prepare and issue quotations, sales proposals, and order confirmations
Search and complete online quotes
Communicate with suppliers regarding product availability, pricing, and delivery timelines
Maintain accurate supplier and customer databases
Assist Sales Team with reporting, pipeline tracking and performance summaries

Administrative and Compliance Duties
:

Maintain organized filing systems in accordance with ISO 13485:2016 document control requirements
Prepare and compile compliance documents for tenders, regulatory submissions and quality audits
Assist in maintaining supplier qualification files and customer records
Manage office supplies, stationary orders, and courier dispatch samples or documents
Schedule and coordinate meetings, appointments, and travel arrangements and needed
Create media and marketing files as required
Support management with administrative tasks and reporting as neede

Customer Service
:

Provide professional and friendly assistance to healthcare professionals and customers
Handle product queries, delivery updates, and customer feedback
Assist in the coordination of product returns, warranty claims, and service requirements according to company procedures

Key Performance Indicators (KPIs):

Accuracy and timelines of order and quotation processing
Customer satisfaction and feedback quality
Compliance with ISO 13485:2016 documentation and filing standards
Internal team support efficiency and responsiveness
Contribution to achieving monthly and quarterly sales targets