Operations Support Unit Administrator

WE ARE HIRING!

Location:

Head Office Centurion | Position Type:
Full-Time (Indirect) |

Are you a detail-oriented administrative professional looking to drive operational efficiency and growth? We are seeking a proactive Operations Support Unit Administrator to join our team at Head Office. In this role, you will play a key part in optimizing business processes, managing master client data, supporting sales operations, and maintaining seamless cross-system data integration.

• Client Data & Master System Updates:
  Process branch requests for client data amendments across internal systems, maintaining high data accuracy and resolving synchronization discrepancies.
• Client Query Management:
  Monitor the Client Data mailbox, resolve issues regarding non-receipt of customer receipts, investigate email delivery root causes, and keep internal stakeholders updated.
• Sales Support:
  Assist the Sales team by validating client info, correcting data discrepancies, and troubleshooting Track & Trace issues.
• Digital Data Capture:
  Validate and update client information submitted via QR code scans to ensure consistent reflection across platforms.
• Track & Trace Master Data:
  Manage master data integrity, conducting routine checks to maintain cross-system consistency.
• Branch Onboarding:
  Support onboarding branches onto Cash Ops SAP, coordinating data setup, system access, and tracking progress.
• Reporting & Compliance:
  Maintain logs of data changes and resolutions, prepare basic performance and turnaround reports, and ensure compliance with internal governance and audit standards.
• Health & Safety:
  Comply with workplace safety policies, participate in safety forums, and report safety incidents.

• Grade 12 / Matric
• Certificate or Diploma in Business Administration, Office Administration, Information Systems, Operations Management, or a related administrative/business field

• 2-3 years of experience in an administrative or operational support role
• Hands-on experience with business systems, databases, or client data management
• Proven track record of resolving client queries and handling internal stakeholder requests
• Solid background in document control, data capturing, and record-keeping

• Exceptional administrative, data capturing, and record-keeping skills with meticulous attention to detail
• Ability to maintain master data and understand basic system integrations and synchronization
• Proficiency in MS Office Suite (Excel, Word, Outlook)
• Strong issue logging, tracking, and escalation capabilities