Talent Pool: Product Manager MMH

The role is responsible for identifying clinical, operational and claims related risks that may impact scheme solvency, client value and health outcomes. Using a structured design thinking methodology, the Product Manager must define problems, formulate hypotheses, assess feasibility, and translate solutions into commercially viable, scalable and governance compliant product features.

• A tertiary clinical qualification (e.g. BCur, MBChB or equivalent).
• Postgraduate business qualification is advantageous.

• 7 to 10 years experience within medical schemes, managed care or health risk environments.
• Proven experience in product development, solution design or cross functional project leadership.
• Strong understanding of medical scheme legislation and funding models.
• Demonstrated experience in business case development and financial impact modelling.

• Lead multiple complex initiatives through a structured design cycle:
  • Problem definition and needs discovery
  • Clinical and financial risk assessment
  • Feasibility analysis
  • Pilot design and testing
  • Governance alignment
  • Implementation planning
  • Post implementation review
• Translate business and technical requirements into clear roadmaps with defined milestones, accountability and measurable outputs.
• Identify required human, technical and financial resources and secure alignment before implementation.
• Monitor project progress and proactively adjust timelines, scope or specifications where risks emerge.
• Ensure all initiatives meet governance, compliance and audit requirements before release.
• Define clear KPIs for each initiative including utilisation, cost impact, clinical outcomes and operational efficiency.
• Establish monitoring dashboards and provide structured monthly performance reporting with actionable insights.
• Close the loop on initiatives by conducting formal post implementation reviews and recommending optimisation actions.
• Build and independently manage relationships with internal and external stakeholders relevant to the portfolio.
• Serve as the accountable owner for stakeholder queries, escalations and performance concerns related to assigned initiatives.
• Present solution proposals and performance updates to management, clients or governance forums where required.
• Engage proactively with stakeholders to identify changing needs and recommend structured adjustments to service offerings.
• Ensure effective rollout and utilisation of solutions across relevant business units.