Customer Service Representative

Position Overview

We are seeking an enthusiastic and driven Customer Service Representative to join our internal customer service team. This is an excellent entry-level opportunity for a motivated individual eager to grow within the automotive parts industry. The successful candidate will serve as a key point of contact for our UK customer base, delivering exceptional service and support.

Key Responsibilities

• Serve as the primary point of contact for UK-based customers, handling enquiries, complaints, and general correspondence in a professional and timely manner.
• Identify customer needs and provide effective solutions, demonstrating strong
  problem-solving abilities.
• Perform accurate data capturing and maintain up-to-date customer records.
• Collaborate with and provide support to the internal development team as required.
• Build and maintain positive, long-term customer relationships.
• Escalate complex issues to relevant departments while ensuring customers are kept informed throughout.

Minimum Requirements

• Excellent verbal and written communication skills.
• Strong problem-solving skills with a proactive, solutions-oriented mindset.
• Ability to work independently as well as part of a team.
• Good computer literacy and attention to detail for data capturing.
• A positive attitude with a willingness to learn and grow.

Advantageous

• Previous experience in a customer service or sales support role.
• Knowledge of or experience in the automotive parts industry.
• Familiarity with motor vehicle parts and terminology.