Customer Service Consultant - Foreign Language

Job description

Hello Group is seeking to appoint a dedicated, foreign language–specific Customer Service Consultant to join our Call Centre Department. The ideal candidate must be able to communicate fluently in at least one foreign language (e.g., Hindi, Chichewa, Gujarati, Urdu, Portuguese, Swahili, Bengali, French, etc.) to support our diverse customer base.

The Customer Service Consultant will be responsible for managing both inbound and outbound calls, handling customer inquiries, verifying and requesting source‑of‑funds documents, and accurately capturing detailed information into the bank’s ticketing system. In addition, the consultant will be required to authenticate customers when their banking information changes, provide language‑specific assistance where needed, and ensure a high level of customer satisfaction while managing their assigned tickets.

Hello Group is a South African company with a bold mission: to create game‑changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low‑cost, easily accessible, and simple‑to‑use financial solutions, all powered by cutting‑edge technology.

• Onsite Barista – Because life’s too short for bad coffee!
• Exciting Team Events – Work hard, play harder!
• Team building Activities – Get to know your teammates beyond the screen!
• A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
• A Top‑Notch Office Space – Where inspiration meets innovation.

Customer Service Consultant
• Die Hoewes, Centurion, Gauteng, South Africa