Reservations Agent; Gauteng Temporary

Job in Centurion, 0014, South Africa

Listing for: ANEW Hotels & Resorts Pty

Seasonal/Temporary, Contract position
Listed on 2026-03-02

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, Event Manager / Planner
Hospitality / Hotel / Catering
Customer Service Rep, Event Manager / Planner

Position: Central Reservations Agent (Gauteng Temporary (3 Months)

ANEW Hotels & Resorts are looking for a Temporary CRO Agent to drive individual booking revenue through efficient reservation management and exceptional service delivery while maximizing occupancy and guest satisfaction.

The successful candidate will be based in Gauteng, Centurion.

Note that this is temporary employment of 3 months.

Key Responsibilities Reservation Management

Process booking requests
Handle inquiries promptly
Manage modifications
Track cancellations
Update guest profiles
Monitor availability
Ensure booking accuracy

Revenue Generation

Apply pricing strategies
Maximize room revenue
Drive upselling
Track booking patterns
Monitor rate parity
Suggest improvements
Meet revenue targets

Guest Service

Provide accurate information
Handle special requests
Resolve guest issues
Maintain guest profiles
Ensure guest satisfaction
Follow service standards
Drive quality service

Required Skills

Customer service expertise
Systems knowledge (Opera Cloud)
Communication ability
Problem-solving skills
Attention to detail
Sales capability
Organization skills
Multi-tasking ability

Performance Metrics

Response time (1-hour target)
Follow-up calls (10+ daily)
Profile merges (50+ daily)
Booking accuracy
Revenue generation
Guest satisfaction
Service quality
Process compliance

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