Sales Associate

Centurion, South Africa | Posted on 07/31/2026

A customer-first Sales Associate role for someone who takes real pride in getting the details right. You will be thefirst point of contact for Korridor's customers in South Africa, managingqueries, orders and accounts with care, and working closely with Sales, Finance and IT to keep things running smoothly. This role suits someone proactive,organised and genuinely committed to customer satisfaction.

• Act as the first point of contact for all customer queries, processing orders accurately and efficiently
• Open and maintain customer accounts and profiles, recording account information accurately on the admin website
• Assist with the placement of orders, refund sand exchanges, ensuring customer needs are met promptly

• Resolve product or service problems byclarifying the customer's complaint, determining the cause, and selecting andexplaining the best solution, following up to ensure resolution
• Identify and assess customers' needs toachieve satisfaction, building sustainable relationships of trust through openand interactive communication
• Handle customer complaints, providing appropriate solutions and alternatives within agreed time limits and following up to ensure resolution

• Advise customers on available products and services, suggesting additional information where relevant
• Manage inbound customer calls, going theextra mile to engage customers and ensure a positive experience
• Prepare product or service reports to support the sales and customer service function

• Act as a liaison between Sales, Finance, ITand customers, ensuring smooth resolution of cross-functional queries
• Keep accurate records of customer interactions, process customer accounts and file documents in line with company policy
• Manage Omnibus and FICA-related administration, ensuring compliance with relevant regulatory requirements

• Minimum 2 year of experience in sales, ideally within asimilar industry
• National Senior Certificate (Matric) and avalid driver's license
• Demonstrated ability to manage customerqueries, orders and complaints to resolution in a fast-paced sales environment
• Excellent communication skills, with the ability to build and maintain strong relationships with customers, team member sand other stakeholders
• High degree of self-sufficiency, able tooperate independently across geographies without day-to-day oversight
• Experience in high-growth, fast-pacedorganisations where processes are still being built

• Experience working across Sub-Saharan Africaor within a multinational organisation
• Additional courses or certifications insales, customer service or a related field
• Exposure to CRM or customer account management systems
• French or Portuguese language skills (givenSSA territory spread)