Complaints Management Intern

Job in Centurion, 0014, South Africa

Listing for: Company : Private Security Industry Regulatory Authority (PSiRA)

Apprenticeship/Internship position
Listed on 2026-09-01

Job specializations:

Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Client Relationship Management, Customer Success Management
Business
Client Relationship Management, Customer Success Management

Position: Job: COMPLAINTS MANAGEMENT INTERN

A Complaints Management Intern assists in managing customer complaints, ensuring that issues are handled effectively and efficiently to improve customer satisfaction. This role provides valuable exposure to customer service processes, complaint resolution strategies, and data management. The intern will support the team in tracking complaints, communicating with customers, and contributing to the development of strategies for improving overall customer experience.

Responsibilities

Assist in receiving and documenting customer complaints
Help resolve customer issues by escalating them to the appropriate team
Track and monitor the status of complaints
Communicate with customers to ensure satisfaction
Prepare reports on complaints and resolution trends

Qualifications

National Diploma/Degree in Business Administration or Business Management/Office Management or Office Administration

Hiring organization

Private Security Industry Regulatory Authority (PSiRA)

Employment Type: internship

Job Location: Centurion, Gauteng, South Africa

Base Salary: stipend R 5 000; NQF 7 stipend R 6 000

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