Team Leader: Customer call centre
Job in
Centurion, 0014, South Africa
Listed on 2026-10-19
Listing for:
Tafadzwa Consulting
Full Time
position Listed on 2026-10-19
Job specializations:
-
Customer Service/HelpDesk
Client Relationship Management, Customer Success Management
Job Description & How to Apply Below
Bachelors Degree or Advanced Diploma in Communications, Marketing, Customer Care, or a related qualification. A call centre qualification will be an advantage. At least five (5) years of relevant experience in a call centre-related environment, of which at least two (2) years must be at a supervisory level.
Technical and Behavioural Competencies Required- Planning, organising, and coordinating.
- Personal mastery.
- Judgement and decision-making.
- Ethics and values.
- Client service orientation.
- Ability to interpret policies and Standard Operating Procedures (SOPs) and provide guidance on processes.
- Proficiency in Microsoft Office applications, including Word, Excel, PowerPoint, and Microsoft Project.
- Strong understanding of operational processes.
- Confidence and competence in dealing with customers.
- Knowledge of customer relationship management.
- Understanding of data capturing and entry.
- Knowledge of customer service principles and practices.
- Ability to identify employee training and coaching needs.
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