Call Centre Learnership – OUTsurance

Company: OUTsurance
Position: Call Centre Learner
Location: Centurion, Gauteng, South Africa
Employment Type: 12-Month Learnership Programme
Industry: Financial Services and Insurance
Programme Type: INSETA Learnership
Stipend: Payable for the duration of the programme

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OUTsurance is inviting applications from ambitious and motivated young South Africans for its 12-Month Call Centre Learnership Programme based in Centurion. This exciting opportunity is designed for unemployed graduates who are eager to gain practical workplace experience while building a career in the customer service, insurance , and financial services sectors.

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This learnership provides participants with the opportunity to develop professional skills, gain valuable industry exposure, and improve their employability through structured workplace learning.

If you have strong communication skills, enjoy working with people, and are passionate about customer service, this programme may be the ideal stepping stone toward a rewarding career in the financial services industry.

OUTsurance has been a leading player in the South African insurance industry for nearly three decades. The company has built its reputation on innovation, exceptional customer service, and a strong commitment to maintaining a people-centered culture.

Known for combining technology-driven solutions with a personal approach to service delivery, OUTsurance continues to invest in developing future talent through learnerships, internships, and workplace development programmes.

The organisation values diversity, inclusion, learning, and continuous growth, providing participants with a supportive environment where they can gain meaningful workplace experience.

The purpose of this Call Centre Learnership is to provide unemployed young South Africans with:

• Practical workplace experience
• Exposure to call centre operations
• Professional customer service training
• Experience with in the insurance industry
• Real-world communication skills
• Enhanced employability prospects

The programme combines structured workplace learning with hands-on experience, allowing learners to apply their knowledge in a professional environment while earning a monthly stipend.

Successful learners will receive:

• A 12-month structured learnership programme
• Exposure to the financial and insurance sector
• Customer service and call centre training
• Coaching and mentorship
• A monthly stipend

This programme is designed to help participants develop workplace confidence while gaining practical skills that are highly valued by employers.

Applicants must meet the following minimum requirements:

• South African citizen
• Completed Grade 12 (Matric)
• Bachelor’s Degree or equivalent NQF qualification
• Basic computer literacy
• Between 18 and 35 years old
• Must be unemployed for the last six months
• Must not have participated in a previous learnership programme

Only candidates who meet all the above requirements will be considered.

OUTsurance is looking for individuals who are:

• Passionate about customer service
• Interested in call centre careers
• Eager to learn and develop new skills
• Motivated to build a career in financial services
• Able to work professionally in a team environment
• Comfortable communicating with different people

Learners will gain practical exposure in areas including:

• Providing professional support
• Managing customer interactions
• Building positive customer relationships
• Delivering exceptional service experiences

• Handling inbound and outbound communication
• Following operational procedures
• Recording customer information accurately
• Maintaining service standards

• Professional workplace interaction

• Understanding insurance processes
• Learning industry terminology
• Exposure to financial products and services
• Understanding regulatory requirements
• Professional client service practices

The ideal candidate should demonstrate:

• Clear and professional interaction
• Confidence when engaging with others

• Ability to build positive relationships
• Strong interpersonal skills
• Customer-focused mindset
• Professional conduct

• Ability to take initiative
• Self-motivation
• Strong…