OUTsurance Learnership | Call Centre & Insurance Learnership

Company: OUTsurance
Position: OSS Hastings Learnership
Location: Centurion, Gauteng, South Africa
Employment Type: Contract Learnership (18 Months)
Stipend: R9,000 per month
Industry: Financial Services / Insurance
Closing Date: Open (Apply Early)

OUTsurance is offering an exciting OSS Hastings Learnership Programme for unemployed youth in South Africa who are interested in starting a career in the call centre, customer service, and insurance industry
. This structured 18-month programme combines workplace experience with formal training, providing learners with essential skills for long-term employment.

This learnership is ideal for candidates looking for entry-level learnerships, no-experience jobs, or opportunities in the financial services sector
.

OUTsurance is a leading insurance company in South Africa with over 28 years of experience in shaping the industry. The company is known for:

• Innovative digital solutions
• Customer-focused services
• Strong workplace culture
• Commitment to employee development

OUTsurance values people who are energetic, motivated, and eager to develop their skills while contributing to a positive team environment.

The OSS Hastings Learnership is designed to:

• Provide unemployed youth with workplace experience
• Develop key call centre and customer service skills
• Build foundational knowledge of the insurance industry
• Prepare learners for future employment opportunities

Participants will gain hands-on experience while receiving structured training, making them job-ready upon completion.

Learners will benefit from:

• Monthly stipend of R9,000
• Practical work experience in a real business environment
• Formal training towards a qualification
• Exposure to the insurance and financial services industry
• Development of communication and customer service skills

Applicants must meet the following criteria:

• Grade 12 (Matric)
• No work experience required
• Strong interest in call centre or customer service roles

To qualify for the INSETA Learnership Programme, applicants must:

• Be a South African citizen
• Be between the ages of 18 and 35
• Be unemployed for at least 6 months
• Not previously participated in an INSETA learnership
• Not be registered for any other qualification or learnership

The successful learners will be expected to:

• Interact with customers professionally
• Handle customer queries and requests
• Deliver high-quality customer service
• Build positive relationships with clients

• Participate in all training sessions
• Complete required assessments
• Apply learned skills in the workplace

• Maintain accurate customer records
• Follow company procedures and processes
• Assist with daily operational tasks
• Support team performance goals

Learners will work according to a shift schedule:

• Friday to Monday shifts (9 hours per day)
• Saturday shifts (8 hours)
• Sunday shifts (5 hours)
• Two weekdays off (Tuesday, Wednesday, or Thursday)
• One weekday allocated for training

• Learners may be required to work on South African public holidays if scheduled
• Exclusions may apply based on international calendars

Successful candidates must demonstrate:

• Strong interpersonal skills
• Excellent communication skills (verbal and written)
• Ability to multitask effectively
• Adaptability and flexibility
• Problem-solving ability

Applicants should possess:

• Self-motivation and initiative
• Positive attitude and willingness to learn
• Professional behaviour
• Ability to work under pressure
• Strong work ethic

Learners are expected to:

• Engage professionally with colleagues and clients
• Take initiative in tasks and responsibilities
• Respond positively to change
• Maintain a customer-focused approach
• Work effectively in a team environment
• Office-based call centre environment
• Fast-paced and performance-driven setting
• Interaction with customers and team members
• Continuous learning and development

This opportunity offers:

• A structured learning programme
• Exposure to a leading insurance company
• Opportunity to build career-ready skills
• Strong foundation in financial services

After completing the programme, learners may pursue:

• Call Centre Agent roles
• Administrative positions
• Financial services careers

OUTsurance is committed to:

• Equal opportunity employment
• Diversity and inclusion
• Supporting…