Social Media & Consumer Agent

Job category: FMCG, Retail, Wholesale and Supply Chain

Location: Gauteng

Contract: Permanent

Remuneration: Market Related

EE position: No

Amka is a South African home grown company with over 60 years in the Health and Beauty Industry. We are among the top 5 in South Africa. Our Vision is to be “Brand leaders in the Health, Beauty and Home Care Industry.” Our purpose is “To enrich people’s lives by creating and sharing Abundance.”With a portfolio of over 50 popular brands, Amka is a leading manufacturer in Skin Care, Bath Care, Hair Care, Home Care, Perfumes, Deodorants and Sun Screens.

Our Health and Beauty brands include some of South Africa’s most-loved brands.

Social Media Community & Consumer Agent Centurion, Gauteng | Permanent Are you passionate about social media, consumer engagement, and creating exceptional customer experiences? An exciting opportunity exists for a Social Media Community & Consumer Agent to join a dynamic Consumer Relations team supporting well-known FMCG brands.

Key Responsibilities Manage and engage with online communities across multiple social media platforms.

Respond to consumer enquiries and complaints professionally and efficiently.

Monitor social media activity and brand reputation.

Support marketing campaigns and agency activities.

Ensure excellent consumer service and positive brand experiences.

Minimum Requirements Grade 12 (Matric).Diploma or Degree in Communications, Marketing, Customer Service, or a related field.
2-3 years' experience in Social Media Management, Community Management, Consumer Care, or Customer Service.

Strong written and verbal communication skills with the ability to engage consumers professionally.

AdvantageousFMCG, Beauty & Personal Care industry experience.

Additional South African language(s).Experience in customer service, consumer relations, or client services.

Are you passionate about social media, consumer engagement and delivering exceptional customer experiences? We are looking for a dynamic and consumer-focused Social Media Community & Consumer Agent to join our Consumer Relations team.

The successful candidate will support community management, consumer engagement, marketing agency activities and in-house campaign execution. The role plays a vital part in maintaining positive consumer relationships and ensuring exceptional service delivery across multiple brands.

• Manage and engage with online communities across social media platforms.
• Respond to consumer enquiries and complaints professionally and efficiently.
• Support marketing agencies and internal marketing campaigns.
• Monitor social media activity and brand reputation.
• Collaborate with internal teams to ensure alignment and excellent service delivery.
• Assist with after-hours, weekend and public holiday support when required.
• Ensure accurate handling of consumer information and interactions
• Grade 12 (Matric).
• Diploma or Degree in Communications, Customer Service or a related field.
• 2-3 years' experience in Consumer Care, Community Management or Social Media Management.
• Experience with in the FMCG, Beauty and Personal Care industry will be advantageous.
• Experience in telecommunications, customer service or client services.
• Excellent written and verbal communication skills.
• Strong command of the English language.
• Additional South African languages will be advantageous.
• Strong attention to detail and accountability.
• Active listening and empathy.
• Excellent problem-solving and critical thinking skills.
• Ability to work under pressure and manage multiple brands.
• Collaborative team player with a consumer-centric mindset.

• Social media monitoring and public response management.
• Brand…