Field Service Engineer UPS - Data Center Solutions

Field Service Engineer UPS - Data Center Solutions

• Full‑time

Delta, founded in 1971 and listed on the Taiwan Stock Exchange, is a global leader in switch‑mode power supplies and thermal management products. The company develops IoT‑based smart energy‑saving systems for industrial automation, building automation, telecom power, data center infrastructure, EV charging, renewable energy, energy storage, and display solutions, supporting smart manufacturing and sustainable cities. Guided by its mission to provide innovative, clean, and energy‑efficient solutions, Delta leverages high‑efficiency power electronics and an ESG‑embedded business model to address climate change and other environmental issues.

Delta serves customers through sales offices, R&D centers, and manufacturing facilities in nearly 200 locations across five continents. It has received numerous global awards for business achievements, innovative technologies, and ESG commitment, including placement on the Dow Jones Best‑in‑Class World Index for 14 consecutive years.

• Perform on‑site diagnostics, troubleshooting, repair, and maintenance of Delta UPS and data‑center power products.
• Lead complex service activities, including Level 2–Level 5 commissioning, system start‑ups, performance testing, and verification of correct installations.
• Provide escalated technical support for critical customer incidents.
• Conduct root‑cause analysis and deliver insights to engineering and product teams.
• Develop and deliver technical training programs to Delta field service engineers, partners, and customers.
• Prepare training materials, troubleshooting guides, and best‑practice procedures.
• Act as a subject‑matter expert for DCS products.
• Create and maintain service‑related technical documentation.
• Define scope of work for installation, commissioning, and maintenance.
• Provide partner onboarding and capability assessment.
• Ensure consistent service quality and customer satisfaction.

• Collaborate with sales and product teams to understand customer needs.
• Identify service opportunities and product upgrades.
• Support pre‑sales and after‑sales activities with technical insight.

• Degree in Electrical Engineering or a related field.
• Minimum 3 years’ experience with UPS or power‑electronics systems.
• Strong understanding of electrical systems and power infrastructure.
• Excellent written and verbal communication skills.
• Willingness to travel across EMEA.
• Fluency in English; additional languages are beneficial.
• Knowledge of battery technologies.
• Familiarity with SCADA/BMS systems.
• Relevant electrical safety or vendor certifications.