Talent Pool: Billing Clerk MMH

Overview

Momentum Centurion, Gauteng, South Africa

Join to apply for the Talent Pool:
Billing Clerk MMH
251121-2 role at Momentum

Role purpose:
The successful incumbent will be responsible for providing administrative services for the billing process to ensure accurate and timely billing and collections.

• Review billing information and create and issue invoices to clients or members.
• Conduct reconciliations to ensure payments and billing process is up to date.
• Process refunds or credit memos where required.
• Prepare account statements for clients or members.
• Follow up on outstanding payments to ensure funds are collected.
• Address and resolve customer queries related to billing.
• Monitor payments and prepare monthly billing reports.
• Assist the accounting department with the preparation of financial reports.
• Update accounting records with issued invoices, processed payments, new balances, and customer contact information.

• Investigate client queries within the agreed service level and ensure that the client receives timely feedback; escalate queries to the relevant department or stakeholder as needed.
• Provide accurate information and advice to clients and stakeholders to ensure appropriate services are delivered.
• Provide regular reports on delivery of services against agreed service level agreements and overall customer targets.
• Offer authoritative advice to clients and stakeholders with honesty, trust and respect.
• Build and maintain client relationships by presenting our product offerings through professional and credible financial advisory services.
• Deliver on service level agreements and manage client expectations with internal and external stakeholders.
• Make recommendations to improve client service and fair treatment within area of responsibility.
• Participate in a culture that builds rewarding relationships and exceptional client service.

• Develop and maintain productive working relationships with peers, clients and stakeholders.
• Positively influence and participate in change initiatives.
• Continuously develop own expertise in terms of professional, industry and legislative knowledge.
• Contribute to continuous innovation through new ideas.
• Take ownership for driving career development.
• Manage time effectively and ensure optimal productivity.
• Maintain current technical product and legislative knowledge to propose relevant client solutions and comply with governance requirements.
• Be self-confident, self-motivated and focused on targets and goals.

• Identify solutions to enhance cost effectiveness and increase operational efficiency.
• Manage financial and other company resources with due respect.
• Provide input into the risk identification processes and communicate recommendations appropriately.
• Prepare, interpret and present client financial performance information to enhance understanding and support decision-making.

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